Business Systems Analyst

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

This Techno-Functional role focuses on providing and driving strategic solutions within marketing automation & operations in areas such as demand/lead generation, events, lead nurturing, lead scoring, and campaign management. Your mission will be to bridge the gap between key business objectives and technical capabilities and to provide fully integrated solutions that tackle real world business problems. You will establish a collaborative relationship with Marketing business to support their strategic priorities.

The business solution analyst is a key driver in the analysis, design, and delivery of major software implementations and features. This is a critical partnership role that requires working closely with product owners to understand business challenges and design solutions that enable business operations. The analyst will take the lead in defining and driving the capabilities that a software solution must perform in support of the business needs.

To be successful in this role, you must be proficient with technology and should have had hands-on experience using Marketing Automation and CRM tools.

What you'll Do

• Partner with Marketing leaders to understand challenges.

• Work with multiple teams (Product owner, architects, engineers and testers) to design scalable solutions that meet business needs.

• Present solution design at internal review forums as needed and obtain design approval as needed.

• Translate detailed functional designs into Jira user stories with clear acceptance criteria agreed upon by all teams.

• Work with product owners to prioritize stories in the scrum team backlog.

• Work with assigned scrum team throughout the sprint cycle(s) as needed to implement designed solutions.

• Provide functional expertise for critical issues that occur in production as needed.

• Ensure new features that are implemented in production are documented in the internal knowledge site.

• Work with solution analysts, business users, engineers, QA, and IT managers daily to support business operations as needed.

What you need to succeed

• 10+ years hands-on experience as an analyst or similar role in large enterprises.

• Practical knowledge of B2B marketing business processes and applications that support enterprise and commercial selling motions (Marketo, Salesforce CRM, Dynamics CRM, and complex integrations)

• Experience designing solutions using software applications such as Marketo, Eloqua, Salesforce or Microsoft Dynamics.

• Functional knowledge of Microsoft Dynamics or Marketo is preferred.

• Ability to work as part of a geographically distributed team across North America and India.

• Excellent written and spoken communications skills

• BA/BS degree in Computer Science, Business or related field

• Microsoft Dynamics Certification is highly preferred.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $134,400 -- $252,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.