Business Systems Analyst

Weekly Work Hours

Compensation Range

Salary Minimum

FLSA

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Position / Job Summary
The Business Systems Analyst (BSA) is a critical resource supporting Dallas College's Project Management Office (PMO). This role operates at the intersection of IT and business strategy, acting as an essential bridge
between the college's operational needs and its technological capabilities. The BSA ensures all project requests align with institutional goals, available resources, and strategic initiatives.
 

Essential Duties & Responsibilities

• This role will manage and track project intake functions and serves as a critical intermediary between the IT department and the various business units.
• Ability to develop parameters for successful IT systems, oversee their operations, and provide consultations on what kind of features or modifications would best serve the company’s strategic goals
• Ability to analyze data and predict necessary changes to improve IT products and services as the business grows.
• Coordinate and support the project intake process, including tracking new requests, validating submissions, and following up with requestors to ensure completeness and clarity.
• Conduct initial assessments of proposed projects to determine scope, feasibility, impact, total cost of ownership, and alignment with Dallas College’s strategic objectives.
• Assist in prioritizing and categorizing projects within the portfolio to optimize resource allocation and scheduling.
• Prepare summary reports and recommendations for the PMO and executive leadership review.
• Liaise between the IT department and the executive branch, acting as an information source and communicator between them.
• Responsible for assessing information technology systems and making suggestions for how they can better meet business needs.
• Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Understand strategic business needs and plans for growth.
• Analyze complex business problems and determine an IT solution.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
• Collaborate with cross-functional teams to document business requirements, workflows, and success criteria for new initiatives.
• Translate conceptual user requirements into clear, detailed functional requirements.
• Document current processes and models to understand inefficiencies or gaps.
• Create implementation requirements and develop IT plans with stakeholders based on organization's technological needs and requirements.
• Enhance the quality of IT products and services.
• Keep up to date on the latest applications of information technology.
• Monitor project status updates and maintain accurate records within project and portfolio management systems.
• Utilize data and draft reports to develop business insight to assist decision-making.
• Provide analytical support for performance metrics, dashboards, and portfolio reporting.
• Support continuous improvement efforts in intake and assessment processes, identifying opportunities to streamline workflows and improve transparency.
• Ensure compliance with Dallas College policies, procedures, and governance standards.
• Perform other related duties as assigned.
• Required Dallas College Professional Development Hours per Academic Year.
• All employees are required to complete a minimum of 19 hours.
• Perform other duties not listed as assigned.

Minimum and Preferred – Education, Experience, and/or Certifications
 

Required Qualifications for Role (necessary or mandatory)

• Bachelor’s degree in Business Administration, Information Systems, Project Management, or a related field.
• Minimum of five (5) years of professional experience in project management, portfolio management, or business analysis.
• Ability to maintain the security or integrity of the critical infrastructure of Dallas College.
• Demonstrated ability to manage multiple priorities and follow through on complex tasks.
• Strong analytical, organizational, and problem-solving skills.

• Excellent written and verbal communication abilities, including experience preparing executive-level summaries and documentation.
• Proficiency with project management tools (e.g., Microsoft Project, Smartsheet, or similar) and data analysis/reporting tools.
• Other Preferred Qualifications for Role (not mandatory, but advantageous)
• Master’s preferred
• Bilingual or multilingual preferred

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***
 

Knowledge, Skills, and Abilities

• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities, including experience preparing executive-level summaries and documentation.
• Proficiency with project management tools (e.g., Microsoft Project, Smartsheet, or similar) and data analysis/reporting tools.
• Knowledge of portfolio governance, resource management, and strategic alignment frameworks.
• Familiarity with project intake or demand management systems and related methodologies.
• Experience determining the explicit and implicit needs and requirements of various stakeholders.
• Ability to quickly learn the objectives, structures, operations, and policies of a new business area.
• Experience creating documentation such as business cases or business requirements summaries.
• Strong problem resolution, negotiation, and influencing skills.
• Demonstrated ability to engage both IT staff and business partners to achieve target outcomes.
• Proven interpersonal skills and an ability to influence senior leaders and peers.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.

Competencies
Dallas College seeks to identify core and professional competencies for each role and level which helps define the level of expertise needed and desired to demonstrate success in the role.

• Strategic and critical thinking.
• Collaboration and relationship management.
• Accountability and initiative.
• Data-driven decision-making.
• Adaptability and willingness to learn new skills.
• Commitment to equity, inclusion, and institutional mission.

Work Condition Environment / Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodation(s) may be made to individuals with physical challenges to perform the essential duties and responsibilities.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.