The Business Systems Analyst I works with functional users and experienced BSAs in various business areas such as finance, accounting, purchasing, customer service, and sales to provide operational and project support across business areas. The BSA acts as a liaison between the technical team and functional users to provide support in system troubleshooting, testing, deployment and maintaining data integrity.
Essential Duties and Responsibilities:
- Works with the end-users, troubleshoots issues and provides ongoing production support related to Gowan’s ERP System, JD Edwards.
- Answer questions and resolve problems through the IT ticketing system. Triage inbound support tickets.
- Identify problems, research answers, and guide users through corrective steps.
- Attain deep knowledge in ERP modules, database structure and points of integration with other applications
- Create or update ERP system support and business process documentation.
- Collaborates with functional owners to understand business needs and enhance ERP application usage and adoption.
- Supports small to medium project initiatives related to ERP projects and implementations.
- Participate in and contribute to all phases of system development including requirements gathering, design, development, configuration, testing and deployment and maintenance.
Required education, knowledge, skills and abilities
- Bachelor’s Degree in Information Systems, Computer Science, Business, Supply Chain, Accounting or business equivalent education and experience.
- At least two (2) years’ experience working with a major ERP system or enterprise level applications
- General knowledge in supply chain, order fulfillment, customer service, and inventory and warehouse management.
- General knowledge of accounting principles including AR, AP, GL and fixed assets.
- Must be able to work well with other team members in a collaborative fashion, fostering learning and knowledge sharing to provide end-user support and collaborate in projects
- Excellent customer service/user support skills
- Experienced in working with complex global organizations, satisfying needs of diverse users, managing competing and sometimes conflicting priorities
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What We Do
Gowan Company is a Yuma, AZ-based, family-owned company that has evolved into a global player in the agricultural input industry. Over 50 years ago, Jon Jessen began his venture working in the fields alongside farmers to help them identify, and solve pest problems that threatened to compromise the health of their crops and their livelihood. Today, the Gowan Group employs over 950 employees globally with entities in 11 countries including France, Italy, Spain, UK, Canada, and Mexico. The company’s products and services include crop protection products (insecticides, fungicides, etc.) as well as seeds and fertilizers. Contract formulation, manufacturing, and warehousing are also included in the comprehensive suite of products and services provided by Gowan. Based on recent sales growth over the past 5 years, Phillips McDougall has cited Gowan Company as one of the fastest growing agrochemical companies in the world. Gowan employees are proud to be a part of this family-owned tribe, working together towards a common goal. Weekly “happy half hour” celebrations on Friday, monthly company luncheons, profit-sharing bonuses, excellent benefits, and many other perks make Gowan a truly great place to work.
