Business Support/Administrative Associate/Marketing and Customer Support

Posting TitleBusiness Support/Administrative Associate/Marketing and Customer Support

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LocationCO - Golden

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Position TypeRegular

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Hours Per Week40

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Working at NRELThe National Renewable Energy Laboratory (NREL), located at the foothills of the Rocky Mountains in Golden, Colorado is the nation's primary laboratory for research and development of renewable energy and energy efficiency technologies.

From day one at NREL, you’ll connect with coworkers driven by the same mission to save the planet. By joining an organization that values a supportive, inclusive, and flexible work environment, you’ll have the opportunity to engage through our ten employee resource groups, numerous employee-driven clubs, and learning and professional development classes.

NREL supports inclusive, diverse, and unbiased hiring practices that promote creativity and innovation. By collaborating with organizations that focus on diverse talent pools, reaching out to underrepresented demographics, and providing an inclusive application and interview process, our Talent Acquisition team aims to hear all voices equally. We strive to attract a highly diverse workforce and create a culture where every employee feels welcomed and respected and they can be their authentic selves.

Our planet needs us! Learn about NREL’s critical objectives, and see how NREL is focused on saving the planet.

We invite all interested candidates to apply for this opportunity. While we recognize that job seekers may hesitate if they don’t meet every requirement, we encourage dedicated individuals who meet all the basic and additional required qualifications of the role to submit an application. We value the opportunity to consider those who believe they have the necessary skills and ambition to succeed at NREL.

Job Description

At the National Renewable Energy Laboratory (NREL), we focus on creative answers to today's energy challenges. From breakthroughs in fundamental science to new clean technologies to integrated energy systems that power our lives, NREL is transforming the way the nation and the world use energy. Partnerships with industry, other federal agencies, non-profits and universities are how we accelerate the transfer of technologies developed at NREL into to the marketplace. 

To support the Strategic Partnership Office for the Innovation, Partnering and Outreach (IPO) Directorate, NREL is seeking an experienced Business Support/Administrative Associate to provide complex, high-level administrative, market research, and marketing-related support to the team with a focus on supporting key account management. In this specific role you will have the opportunity to work closely with our Customer Relationship Management Lead and Strategic Partnership team members, supporting them as they develop new projects with partners that will accelerate the clean energy transformation.  Leaders in the clean energy ecosystem come from all over the country, and the world, to work with NREL on some of their most challenging problems. As the Business Support/ Administrative Associate you will interface with these leaders and help them to connect with NREL’s leading researchers in areas such as bioenergy, solar power, wind power and advanced fuel vehicles. 

Meetings and events at NREL are key part of developing and maintaining these partnerships. On a weekly basis, the Business Support/Administrative Associate will be responsible for planning and supporting senior-level meetings (both internal and external to NREL) including tours of NREL's South Table Mountain campus in Golden and Flatirons Campus south of Boulder. These events often include senior level internal executives as well as senior executives at our partners.   Meetings require coordination with partner and internal NREL staff to develop agendas, coordinate speakers, plan transportation, register visitors, arrange audiovisual support and catering. The successful Business Support/Administrative Associate candidate will be adept at handling sensitive and proprietary information, interacting with senior executives and their support staff, and coordinating complex and fluid calendar scheduling all while maintaining a high degree of confidentiality and professionalism. Additionally, the Business Support/Administrative Associate will proactively provide timely, accurate, and effective professional administrative support and serve as the principal administrative point of contact for prospective business partnering opportunities. 

In addition, this role will assist with customer research and business intelligence gathering, as well as support the creation of account plans, status reports, and other communications to the team and to client.

To successfully accomplish their job duties, the Business Support/Administrative Associate will: 

• Manage a portfolio of events at various stages of planning from initial scope discussions, to detailed agenda planning, to scheduling of researchers, conference rooms, tours, shuttles etc,. to day-of event support which includes greeting visitors, setting up conference rooms with refreshments, escorting visitors, and providing basic A/V support. 

• Interface effectively across NREL with other administrative assistants, group managers, broader NREL management and staff, Department of Energy management and staff, industry contacts and other key individuals and organizations. 

• Prepare domestic and foreign travel arrangements and process all related paperwork including authorizations and reimbursements using NREL’s Concur travel management system. 

• Provide basic financial tracking of team budgets and expenses. 

• Prepare and maintain electronic files and presentations, keeping information up to date. 

• Track international partnership activities and approvals across the Laboratory. 

• Utilize Salesforce to run reports and input data, and other administrative support for the corporate business development team within the IPO directorate. 

• Execute monthly and annual partnership satisfaction surveys and maintain the data and tools required support the survey. 

• Follow, understand, and adhere to all Laboratory policies and procedures to ensure and maintain a safe working environment, follow all NREL policies and procedures to ensure compliance with DOE orders and NREL requirements, gather and process information from various sources, including NREL departments and published documents and use it to carry out specialized assignments, as appropriate. 

The successful candidate will exhibit the following characteristics: 

• Confidence, experience, and demonstrated professionalism working with senior-level executives, both NREL and external partners. 

• Considerable knowledge of specialized business support functions: meeting planning and coordination, travel scheduling, expense management, and calendar coordination 

• Ability to work effectively with partners and staff from diverse cultural backgrounds, work cooperatively with other administrative professionals, and assist with Laboratory-level administrative responsibilities when needed. 

• Highly motivated and disciplined self-starter with excellent oral and written communication skills. 

• Comfort working in a highly matrixed, flexible, and fast paced work environment. 

• Strong attention to detail, time management, ability to multitask, and ability to prioritize work to handle urgent requests. 

• Ability to maintain a high level of confidentiality. 

• Diplomacy and the ability to handle ambiguity. 
• Ability to work independently with minimal guidance or direction. 

Basic Qualifications 

Level III: 
 
High School Diploma or equivalent and 4 or more years of experience or equivalent relevant education/experience. Or, relevant Associate's Degree or certification program of comparable scope and 2 or more years of experience or equivalent relevant education/experience. Considerable knowledge of specialized focused business support functions. Complete understanding of the general and detailed aspects of the business support activities, and their practical applications to problems and situations ordinarily encountered. Experienced skills in applicable software packages and office equipment. Demonstrated project administration skills. Full knowledge of specific principles, procedures and practices related to supported fields and disciplines. Strong written and verbal communication skills, team and interpersonal skills. 
 
Level II: 
 
High School Diploma or equivalent and 1 or more years of experience or equivalent relevant education/experience. Or, relevant Associate's Degree or certification program of comparable scope or equivalent relevant education/experience. Solid knowledge of the job. Substantial understanding of general aspects of the job with a broad understanding of the detailed aspects of the job. Intermediate skills in applicable software packages and office equipment. Basic project administration skills. Ability to prioritize work. Proficient in written and verbal communications. Very good team and interpersonal skills. 

* Must meet educational requirements prior to employment start date. 

Additional Required Qualifications 

Level III: 

• Demonstrated ability to manage complex administration projects. 

• Strong customer service, teaming, and interpersonal skills. 

• Excellent computer skills including advanced proficiency with Acrobat; Microsoft Office components Word, Excel, PowerPoint, and Outlook; cloud collaboration applications Teams, SharePoint, OneDrive, and One Note; Office 365 Apps Forms and PowerBI. 

Level II: 

• Basic project administration skills. 

• Proficient in written/verbal communications. 

• Very good customer service, team, and interpersonal skills. 

• Excellent computer skills including advanced proficiency with Acrobat; Microsoft Office components Word, Excel, PowerPoint, and Outlook; cloud collaboration applications Teams, SharePoint, OneDrive, and One Note 

• Intermediate skills with Office 365 Apps Forms and PowerBI. 

Annual Salary Range (based on full-time 40 hours per week) 

Job Profile: Business Support III / Annual Salary Range: $47,800 - $76,500 

Job Profile: Business Support II / Annual Salary Range: $41,600 - $66,600 

NREL takes into consideration a candidate’s education, training, and experience, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Colorado Equal Pay for Equal Work Act, a potential new employee’s salary history will not be used in compensation decisions. 

Benefits Summary 

Benefits include medical, dental, and vision insurance; short*- and long-term disability insurance; pension benefits*; 403(b) Employee Savings Plan with employer match*; life and accidental death and dismemberment (AD&D) insurance; personal time off (PTO) and sick leave; paid holidays; and tuition reimbursement*. NREL employees may be eligible for, but are not guaranteed, performance-, merit-, and achievement- based awards that include a monetary component. Some positions may be eligible for relocation expense reimbursement. Limited-term positions are not eligible for long-term disability or tuition reimbursement. 

* Based on eligibility rules 

Drug Free Workplace 

NREL is committed to maintaining a drug-free workplace in accordance with the federal Drug-Free Workplace Act and complies with federal laws prohibiting the possession and use of illegal drugs. Under federal law, marijuana remains an illegal drug. 

If you are offered employment at NREL, you must pass a drug test prior to commencing employment. Unless prohibited by state or local law, the drug test will include marijuana. If you test positive on the drug test, your offer of employment may be withdrawn. 

Submission Guidelines 

Please note that in order to be considered an applicant for any position at NREL you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application. 

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EEO Policy 

NREL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, domestic partner status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws. 

EEO is the Law | Pay Transparency Nondiscrimination | Reasonable Accommodations  

E-Verify www.dhs.gov/E-Verify For information about right to work, click here for English or here for Spanish. 

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.  

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Basic QualificationsHigh School Diploma or equivalent and 1 or more years of experience or equivalent relevant education/experience. Or, relevant Associate's Degree or certification program of comparable scope or equivalent relevant education/experience. Solid knowledge of the job. Substantial understanding of general aspects of the job with a broad understanding of the detailed aspects of the job. Intermediate skills in applicable software packages and office equipment. Basic project administration skills. Ability to prioritize work. Proficient in written and verbal communications. Very good team and interpersonal skills.

* Must meet educational requirements prior to employment start date.

Additional Required Qualifications

Basic Qualifications 

Level III: 
 
High School Diploma or equivalent and 4 or more years of experience or equivalent relevant education/experience. Or, relevant Associate's Degree or certification program of comparable scope and 2 or more years of experience or equivalent relevant education/experience. Considerable knowledge of specialized focused business support functions. Complete understanding of the general and detailed aspects of the business support activities, and their practical applications to problems and situations ordinarily encountered. Experienced skills in applicable software packages and office equipment. Demonstrated project administration skills. Full knowledge of specific principles, procedures and practices related to supported fields and disciplines. Strong written and verbal communication skills, team and interpersonal skills. 
 
Level II: 
 
High School Diploma or equivalent and 1 or more years of experience or equivalent relevant education/experience. Or, relevant Associate's Degree or certification program of comparable scope or equivalent relevant education/experience. Solid knowledge of the job. Substantial understanding of general aspects of the job with a broad understanding of the detailed aspects of the job. Intermediate skills in applicable software packages and office equipment. Basic project administration skills. Ability to prioritize work. Proficient in written and verbal communications. Very good team and interpersonal skills. 

Additional Required Qualifications 

Level III: 

• Demonstrated ability to manage complex administration projects. 

• Strong customer service, teaming, and interpersonal skills. 

• Excellent computer skills including advanced proficiency with Acrobat; Microsoft Office components Word, Excel, PowerPoint, and Outlook; cloud collaboration applications Teams, SharePoint, OneDrive, and One Note; Office 365 Apps Forms and PowerBI. 

Level II: 

• Basic project administration skills. 

• Proficient in written/verbal communications. 

• Very good customer service, team, and interpersonal skills. 

• Excellent computer skills including advanced proficiency with Acrobat; Microsoft Office components Word, Excel, PowerPoint, and Outlook; cloud collaboration applications Teams, SharePoint, OneDrive, and One Note 

• Intermediate skills with Office 365 Apps Forms and PowerBI. 

Preferred Qualifications

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Job Application Submission Window

The anticipated closing window for application submission is up to 30 days and may be extended as needed.

Annual Salary Range (based on full-time 40 hours per week)Job Profile: Business Support II / Annual Salary Range: $42,700 - $68,300

Job Profile: Business Support III / Annual Salary Range: $49,100 - $78,600

NREL takes into consideration a candidate’s education, training, and experience, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Colorado Equal Pay for Equal Work Act, a potential new employee’s salary history will not be used in compensation decisions.

Benefits SummaryBenefits include medical, dental, and vision insurance; short*- and long-term disability insurance; pension benefits*; 403(b) Employee Savings Plan with employer match*; life and accidental death and dismemberment (AD&D) insurance; personal time off (PTO) and sick leave; paid holidays; and tuition reimbursement*. NREL employees may be eligible for, but are not guaranteed, performance-, merit-, and achievement- based awards that include a monetary component. Some positions may be eligible for relocation expense reimbursement. Limited-term positions are not eligible for long-term disability or tuition reimbursement.

* Based on eligibility rules

Badging RequirementNREL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as required by Homeland Security Presidential Directive 12 (HSPD-12), which includes a favorable background investigation.Drug Free Workplace

NREL is committed to maintaining a drug-free workplace in accordance with the federal Drug-Free Workplace Act and complies with federal laws prohibiting the possession and use of illegal drugs. Under federal law, marijuana remains an illegal drug.

If you are offered employment at NREL, you must pass a pre-employment drug test prior to commencing employment. Unless prohibited by state or local law, the pre-employment drug test will include marijuana. If you test positive on the pre-employment drug test, your offer of employment may be withdrawn.

Submission Guidelines

Please note that in order to be considered an applicant for any position at NREL you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

.

EEO Policy

NREL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, domestic partner status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

EEO is the Law | Pay Transparency Nondiscrimination | Reasonable Accommodations

E-Verify www.dhs.gov/E-Verify For information about right to work, click here for English or here for Spanish.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.