Business Support Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

• Qualifications and Experience requirements:

• Post-matric qualification preferable
• 3-5 years proven, relevant track record in a business support role
• In-depth knowledge of Word, Excel and Powerpoint. Experience with data analysis and reporting tools an advantage.
• Strong ability to lead with influence across cross-functional teams without direct reporting lines.
• Excellent analytical and problem-solving abilities, with a data-driven approach.
• Strong project management skills, with the ability to manage multiple initiatives and meet deadlines.
• Experience in operating in an Agile environment an advantage.
• Exceptional verbal and written communication/presentation skills, with the ability to articulate complex concepts to diverse stakeholders.

This role provides ongoing multi-faceted business support to Business Owners, the Exco team and the Operations Journey Owner. The incumbent is individually accountable for achieving results through own efforts in collaboration with cross-functional teams.

Job Description

Reporting and Analysis:

• Compile monthly, quarterly and ad hoc business unit reports and track key metrics. These reports are required for Exco’s, Manco’s etc.
• Co-ordinate on-time quality submission of portfolio-level reports and dashboards.
• Ensure maintenance of metrics/KPI reporting frameworks (metrics definition, data sources, target cascade from business planning, sensitivity analysis).
• Ensure compliance with reporting timelines and follow up on outstanding reports/multiple report iterations.
• Support the Operations journey owner with annual set-up and maintenance of the reporting calendar and channels.
• Verify accuracy and content of submissions, and address any inconsistencies.
• Support the Operations journey owner in meeting Market Conduct reporting requirements.
• Co-ordinate reports/papers/submissions required for next level Exco’s and/or Board.
• Collate information for business plan submissions.

Research and Presentation:

• Conduct ad hoc research for business owners
• Compile presentations to facilitate understanding of strategy and progress.

Stakeholder and Vendor Governance:

• Set agendas and take minutes for EXCO and senior management meetings, including vendor governance forums.
• Compile an action log; Follow up on action items from meetings and report on outcomes.
• Organise and administer meetings
• Prepare pre-reading packs
• Compile and maintain Terms of Reference for meetings/forums.
• Develop and maintain the annual calendar of business events, Agile events, stakeholder management/governance forums and reporting.
• Maintain the portfolio’s governance framework in collaboration with the Operations journey owner
• In collaboration with the Operations journey owner, maintain Vendor governance processes and practices in compliance with Old Mutual vendor management policies.
• Execute on vendor performance management processes in collaboration with business/relationship owners.
• Manage risks associated with vendors in collaboration with business/relationship owners and the Risk team.
• Compile audit-ready vendor performance management documentation.
• Compile pre-reading/vendor updates for Vendor Governance Committee meetings in line with Governance frameworks.

Relationship Management:

• Build and maintain relationships with Exco, business owners and senior management.
• Build and maintain relationships with cross-functional team across the business. Of importance are teams who set reporting guidelines and timelines.
• Innovate to streamline reporting and governance processes.
• Innovate on report and dashboard design to enhance story-telling.

• Qualifications and Experience requirements:

• Post-matric qualification preferable
• 3-5 years proven, relevant track record in a business support role
• In-depth knowledge of Word, Excel and Powerpoint. Experience with data analysis and reporting tools an advantage.
• Strong ability to lead with influence across cross-functional teams without direct reporting lines.
• Excellent analytical and problem-solving abilities, with a data-driven approach.
• Strong project management skills, with the ability to manage multiple initiatives and meet deadlines.
• Experience in operating in an Agile environment an advantage.
• Exceptional verbal and written communication/presentation skills, with the ability to articulate complex concepts to diverse stakeholders.

Skills

Action Planning, Analytical Thinking, Computer Literacy, Current State Assessment, Data Compilation, Data Interpretations, Data Management, Data Modeling, Digital Literacy, Document Management, Evaluating Information, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications

Competencies

CollaboratesCourageEnsures AccountabilityFinancial AcumenInstills TrustManages ComplexityOptimizes Work ProcessesOrganizational Savvy

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

18 April 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!