Business Solutions Operations Manager

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Summary

The Business Operations Manager serves as a business and technical liaison among Operations, Product, Account Management, Implementation, Technology, and internal and external stakeholders for assigned business needs, issues, and initiatives, including, but not limited to, client implementations, eligibility and claims processing, operational and production issues, regulatory or enterprise initiatives, data-related concerns, and other business or technical projects.

When engaged by business leadership or an assigned stakeholder, the Business Operations Manager will proactively work with appropriate parties to understand the need, evaluate impacts and solution options, coordinate activities, and drive the matter toward resolution.  The Business Operations Manager will work across departments to ensure stakeholders remain aware of status, decisions, risks, dependencies, and timelines that may affect client commitments, business operations, compliance, or organizational objectives.

The Business Operations Manager will use applicable business systems and tools to create, monitor, maintain, and document assigned issues, initiatives, decisions, and resolutions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for proactive stakeholder engagement regarding assigned business and technical needs, issues, and initiatives.

• Works with business and functional stakeholders to understand the organizational and client business structure, operational needs, priorities, and key contacts. 

• Works directly with internal and external stakeholders to understand business and technical needs or issues.

• Develops or recommends practical and scalable solutions for business and technical needs, providing strategic perspective and helping translate organizational objectives into actionable business solutions, and leads and coordinates efforts toward resolution.

• Records and maintains inventory of assigned needs, issues, initiatives, decisions, and action items in applicable business systems.

• Works directly and independently with business and technical subject-matter experts and internal or external stakeholders to resolve assigned business, operational, client, or technical matters.

• Accountable for building effective business relationships with stakeholders to support client commitments, operational effectiveness, and successful business outcomes, and provides guidance, mentorship, and knowledge sharing to support team development and organizational capability.

• Assists with coordination of relationship(s) with clients, vendors, business partners, and other third parties, where applicable.

• Provides leaders and stakeholders with strategic insight and visibility into assigned issues and initiatives, including relevant risks, decisions, dependencies, actions, and timelines.

• Navigates business and technical issues and competing priorities collaboratively driving alignment, decision-making, accountability and resolution.

• Responsible and adaptable to meet flexible schedule to satisfy client and business needs.

• Identifies and supports process improvement efforts for business and operational processes, including opportunities to improve efficiency, quality, communication, governance, and operational readiness through the responsible evaluation and use of emerging technologies, including AI-enabled tools.

• Supports assigned client, operational, regulatory, product, implementation, and enterprise initiatives by analyzing business needs, evaluating impacts, documenting requirements, and coordinating appropriate business solutions.

Supervisory Responsibilities        

No supervisory responsibilities

Education and/or Experience

BS/BA and 9+ years’ experience or equivalent combination of education and experience, and 6 years of SME in respective areas

Computer Skills

Advanced proficiency with Microsoft 365 applications and platforms, including collaboration, productivity, reporting, knowledge management, and AI-enabled business solutions. Working knowledge of MedImpact ecosystem applications and business functions including application programming interfaces (APIs), is a plus.

Certificates, Licenses, Registrations

None required

Other Skills and Abilities

• Excellent skills in written and oral communication; organization/prioritization; decision-making; problem analysis and resolution; negotiation; team building; and leadership.  Proven leader and team player.  Driven and committed to overcome obstacles and successfully deliver the project on time and within budget.  Delivery-focused, flexible and creative.  Well-developed facilitation and collaboration skills with the ability to drive a cross-functional team through resolution.  Thorough understanding of business process analysis and definition of business requirements.  Working knowledge of process mapping techniques.

• Demonstrates ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment. 

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. 

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Language Skills  

• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes, or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires domestic travel of up to 10% of the time.

• Medical / Dental / Vision / Wellness Programs

• Paid Time Off / Company Paid Holidays

• Incentive Compensation

• 401K with Company match

• Life and Disability Insurance

• Tuition Reimbursement

• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.