Responsibily
- Support the growth and retention of strategic accounts by collaborating with the Strategic Customer Success team.
- Manage the delivery of large, complex strategic deals.
- Provide thought leadership in the e-commerce space and contribute high-level content on Adobe Commerce; develop best practices for delivery on the platform.
- Help strategic accounts understand how to optimize Adobe Commerce for business results based on industry best practices.
- Drive the direction of service offerings and team skill development in collaboration with leadership.
- Contribute to the professional growth and skill development of the Decima team.
- Support the acquisition of enterprise accounts by actively participating in the sales cycle for large and complex strategic opportunities.
- Assist in preparing services responses to RFPs for selected enterprise prospects.
- Write blogs, present at conferences, and author white papers.
- Serve as a subject matter expert (SME) and instructor on advanced business topics.
Skills & Knowledge
- Deep understanding of eCommerce trends and technologies.
- Extensive functional and technical expertise in Adobe Commerce, including how enterprises utilize the platform.
- Strong consultative skills with the ability to translate clearly complex technical concepts for business audiences and non-technical stakeholders.
- Excellent analytical and problem-solving abilities.
- Exceptional presentation and communication skills, with the ability to engage effectively at the C-level.
- Strong negotiation and sales skills.
- Ability to build and maintain strong relationships with partners, clients, and internal teams.
- Skilled at identifying and leveraging internal and external resources to support enterprise accounts throughout the sales and post-sales lifecycle, particularly within Adobe Commerce environments.
- Education: BS in business or computer science; MBA desirable but not mandatory
Experience
- 5+ years working with Adobe Commerce
- 5+ years of experience implementing Adobe Commerce in enterprise accounts
- 5+ years participating and negotiating with prospects on the Adobe Commerce platform
- 5+ years working closely with solution partners on customer implementations
- 5+ years managing technical and/or business teams in a customer-facing function
Top Skills
What We Do
At Decima Digital, our strength lies in the people behind the code. Our team includes experts who’ve been part of Magento since its earliest days—some having worked in the official Magento Professional Services team (ECG), which supported Magento’s most strategic clients. This gives us unique insight into the platform’s core architecture and best practices that few others can match.
We offer full-cycle delivery—from discovery and prototyping to design, development, launch, and long-term support. Whether you’re building a new Adobe Commerce storefront or evolving a complex ecosystem, we move fast without compromising quality.
What sets us apart even further is our use of AI-powered testing. This allows us to significantly accelerate release cycles, reduce manual QA effort, and increase test coverage—all while saving our clients time and budget.
Most importantly, we approach every engagement by understanding the real problem our client is trying to solve. We don’t push a pre-defined template—we recommend and deliver the best solution for the job, tailored to your goals, stack, and customers.
