Business Services Talent Leader

Posted 3 Hours Ago
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68 Locations
Hybrid
91K-322K Annually
Senior level
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
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The Role
Leads talent strategy for Internal Firm Services, advising business leaders on workforce planning, employee development, retention, performance management, succession planning, employee relations, and organizational change. Develops human capital initiatives, coaches managers, interprets HR metrics, coordinates learning and rewards solutions, and represents the talent function in business discussions.
Summary Generated by Built In
The Opportunity
As a Business Services Talent Leader you will guide talent strategies that support leaders and employees across talent identification, deployment, learning, and development within our Internal Firm Services practice. As a Senior Manager you will lead large efforts, shape approaches through sound judgment, and coach teams through complexity while communicating clear, practical direction to stakeholders. In this role at PwC, you will help align talent priorities with business objectives, strengthen retention and development efforts, and support the delivery of talent solutions that respond to firm needs and market changes.
Responsibilities
- Advising business leaders on talent strategies that align workforce planning, employee development, and retention priorities with firm objectives
- Leading talent planning efforts across employee life cycle activities, including staffing, performance management, succession planning, and organizational change
- Developing and executing human capital initiatives that improve service delivery, employee engagement, and leadership capability
- Translating employee data, talent metrics, and workforce trends into actionable recommendations for leaders and project teams
- Guiding complex employee relations, policy review, and organizational restructuring matters with sound judgment and clear communication
- Coaching managers through talent decisions, performance conversations, and development planning to support consistent outcomes
- Coordinating with subject matter specialists and project teams to design and implement learning, rewards, and talent management solutions
- Applying HR software, digital tooling, and reporting tools to track progress, identify risks, and inform talent decisions
- Representing the talent function in business discussions and sharing insights that strengthen people strategy and operational effectiveness
What You Must Have
- At least a High School Diploma or the equivalent degree
- At least 6 years of experience in Human Resources preferably in a professional services firm
What Sets You Apart
- Preference for a Bachelor's degree
- At least one of the following: Human Resources certification (e.g. SHRM, PHR)
- Leading talent strategy across internal service functions
- Driving employee relations, engagement, and inclusion initiatives
- Advising senior leaders through workforce planning decisions
- Managing complex human capital programs and organizational change
- Crafting data-informed stories using HR metrics and insights
The salary range for this position is: $91,000 - $321,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

Skills Required

  • High school diploma or equivalent degree
  • At least 6 years of Human Resources experience, preferably in a professional services firm
  • Bachelor's degree
  • Human Resources certification such as SHRM or PHR
  • Experience leading talent strategy across internal service functions
  • Experience driving employee relations, engagement, and inclusion initiatives
  • Experience advising senior leaders through workforce planning decisions
  • Experience managing complex human capital programs and organizational change
  • Ability to create data-informed stories using HR metrics and insights

What the Team is Saying

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PwC Compensation & Benefits Highlights

  • Parental & Family Support — Paid parental leave is set at 12 weeks for all parents, complemented by adoption/surrogacy leave and family-caregiver leave. Backup childcare, childcare discounts, eldercare resources, tutoring, and fertility-related benefits further reinforce family support.
  • Leave & Time Off Breadth — Time off spans vacation, holidays, personal/family sick time, bereavement, and other leave programs, with some practices including two firmwide week-long shutdowns in July and December. This breadth provides multiple avenues to step away when client demands allow.
  • Retirement Support — A layered approach pairs a 401(k) with employer matching and an employer-funded Wealth Builder plan, both using graded vesting. This structure provides multiple avenues to build long-term savings.

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The Company
HQ: New York, NY
370,000 Employees
Year Founded: 1998

What We Do

Build what’s next — with tech that matters PwC provides professional services across Audit and Assurance, Advisory and Tax — powered by a global network of over 370,000 people in 149 countries. You may know us for our business expertise, but technology is core to how we help clients move faster, build trust and deliver meaningful outcomes. As a technologist, you’ll work on agile teams with experienced engineers and product thinkers — using AI, cloud, cybersecurity and more to design scalable, real-world solutions. You’ll keep learning, stay challenged and be part of a network where your growth is built in — and your work drives what’s next.

Why Work With Us

At PwC, our professionals include technologists, engineers, programmers and consultants working across AI, cloud, cybersecurity, data and more. You’ll explore innovative ways to help clients transform their business through technology—reducing complexity, unlocking value and shaping a more agile, data-driven future.

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