Business Resiliency Manager

Job Description
Consumer and Community Banking (CCB) Business Resiliency's mission is to continuously improve our businesses' ability to provide outstanding products and services to our customers in the event of any disruption. The team partners with business stakeholders to develop their resiliency plans, test their strategies and support them through real events.
As the Business Resiliency (BR) Manager within Consumer & Community Banking (CCB) Business Resiliency, you will keep our engagements effective and on track as we adhere to the heightened expectations from the firm and external parties. Equally important, he/she is a culture carrier who challenges, supports and develop others in an inclusive team environment. The Business Resiliency Manager will report to the Business Resiliency Strategy Program Lead in support of the execution of strategic Business Resiliency initiatives.
Job Responsibilities:

• Oversee and Execute CCB Business Resiliency Simulations: Innovate and elevate our simulation practices, enhancing our ability to address and mitigate emerging threats.
• Champion Risk Mitigation with Third-Party Suppliers: Lead proactive initiatives to identify and neutralize potential risks associated with third-party vendors and externally hosted applications.
• Enhance CCB's Business Resiliency: Drive transformative projects aimed at elevating CCB's resilience capabilities, ensuring robust business continuity.
• Foster Initiative Accountability and Efficiency: Cultivate a culture of accountability for designated projects, minimizing risk exposure while optimizing operational efficiencies.
• Facilitate Decision Management and Execution: Empower the team in decision-making processes, prioritizing tasks and ensuring effective execution of strategic plans.
• Communicate Strategic Progress to Senior Leadership: Deliver insightful progress reports on strategic initiatives to senior executives, highlighting achievements and areas for improvement.
• Lead Cross-Functional Strategic Initiatives: Guide diverse teams in the development, planning, and execution of multifaceted initiatives, fostering collaboration and innovation.

Required qualifications, capabilities and skills:

• Strong project / product management skills
• Support the team with decision management, prioritization, and execution
• Drive cross functional team initiatives to completion and compliance, monitor initiative progress and set deadlines
• Craft executive communications on progress and status
• Break down significant challenges logically to help others understand, size and address the issue
• Partner with team members to understand their process, book of work and challenges. Manage flow of change and provide real-time support as needed
• Drive simplification of processes and ensure standard execution through oversight, alignment and support
• Clear and concise verbal and written communication to various levels in the organization
• Understanding of project management tools, experience with building and implementing processes across broad stakeholder bases
• Experience in one or more of the following: operations, business resiliency, banking, horizontal function supporting multiple lines of business, regulated environment
• Established success in managing effective relationships at multiple levels

Preferred qualifications, capabilities and skills:

• Basic understanding of Large Language Models (LLMs) with a strong curiosity and eagerness to expand knowledge and expertise in this area
• Proven success in supporting a team or function through significant and frequent change
• Quickly synthesize complex topics or data into a meaningful message
• Demonstrated examples of process simplification with a risk and controls mindset
• Strong Excel and PowerPoint skills with knowledge of Tableau capabilities
• Demonstrated experience in the successful delivery of program/project initiatives at JPMC preferred
• Strong executive presence

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.