Join the Resilience Team to help elevate how the business plans for, withstands, and recovers from disruption.
As a Business Resilience Vice President within the Commercial and Investment Bank Resilience Oversight Team, you will lead project delivery and governance for the Commercial and Investment Bank Resilience Continuous Improvement agenda in close partnership with Firmwide Resiliency Office (FRO) and key Commercial and Investment Bank stakeholders globally. You will drive a portfolio of process optimization, data automation, and AI/ML-enabled initiatives that enhance the CIB Resilience lifecycle and framework execution. You will also support incident management readiness and timely stakeholder communications that enable effective escalation, decision-making, and follow-through.This role blends change delivery with data automation and emerging AI/ML use cases to strengthen resiliency outcomes.
Job Responsibilities:
- Own day-to-day management and delivery for a multi-workstream portfolio: intake/prioritisation, scope, plans, milestones, and delivery oversight.
- Provide leadership for a small team, including goal-setting, prioritisation, coaching/development, and performance management to ensure high-quality delivery and strong stakeholder partnership.
- Establish project execution governance and reporting to ensure alignment and timely decision-making.
- Drive risk identification and cross-functional alignment across Commercial and Investment Bank Resilience, Businesses, Technology, Risk/Controls, and other partner teams to ensure timely delivery and adoption.
- Identify and deliver process improvements through standardization, automation, and data-driven enhancements.
- Translate business needs into clear problem statements and measurable outcomes.
- Prepare and deliver executive-ready materials for senior audiences
- Support incident management readiness and facilitating post-incident reviews and closure tracking.
Ensure appropriate controls alignment and documentation to support auditability and sustained BAU execution.
Required qualifications, capabilities and skills:
- Strong program/project management (PMO) experience delivering cross-functional initiatives
- Demonstrated people management experience, leading a small team with effective prioritisation, coaching/development, and performance management to deliver high-quality outcomes.
- Ability to identify resiliency risk across business, third-party, technology and cyber domains.
- Demonstrated ability to create concise, high-quality executive reporting tailored to senior stakeholder expectations.
- Excellent written and verbal communication skills; able to drive alignment, escalate effectively, and facilitate decision-making forums.
- Experience driving change in fast-paced environments with strong ownership, prioritization, and follow-through.
- Self-starter who takes ownership, proactively identifies what needs to be done, and drives work to completion with minimal supervision.
Ability to operate effectively under pressure during incidents/escalations, with sound judgment and structured execution.
Preferred qualifications, capabilities and skills:
- Experience in an operational environment within financial services.
- Track record of influencing outcomes in matrixed organizations through stakeholder management and credibility-building.
- Exposure to AI/ML-enabled process enhancements or data-driven transformation initiatives
- Familiarity with incident management practices
Skills Required
- Strong program or project management experience delivering cross-functional initiatives
- People management experience, including prioritization, coaching, development, and performance management
- Ability to identify resilience risks across business, third-party, technology, and cyber domains
- Ability to create concise, high-quality executive reporting for senior stakeholders
- Excellent written and verbal communication skills, including alignment-building, escalation, and decision facilitation
- Experience driving change in fast-paced environments with ownership, prioritization, and follow-through
- Ability to work independently, take ownership, and drive work to completion
- Ability to operate effectively under pressure during incidents and escalations
- Experience in an operational environment within financial services
- Experience influencing outcomes in matrixed organizations through stakeholder management and credibility-building
- Exposure to AI/ML-enabled process enhancements or data-driven transformation initiatives
- Familiarity with incident management practices
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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