Business Program Manager – Business Transformation and Change Management, Senior Specialist, Controls & Enablement

The Business Program Manager – Senior Specialist is a newly created role within Controls and Enablement, designed to support critical Vanguard Personal Wealth initiatives. This role serves as a key change leader and division advocate, driving adoption and alignment while thoughtfully balancing business needs with risk management and control considerations.

This role ensures risk, controls, and governance are embedded throughout the change lifecycle, enabling informed decision making and effective, well-controlled execution.

• Leads complex, cross‑functional initiatives with accountability for assessing and managing risk and control implications throughout the change lifecycle

• Partners with the business on driving transformational change while ensuring risks are identified early, transparently communicated, and appropriately mitigated

• Assesses and articulates the risk profile of strategic initiatives, including impacts to controls, operations, client, and regulatory obligations

• Partners with business, Risk, Compliance and Legal to ensure appropriate governance, escalation, and risk informed decision making

• Ensures changes follow appropriate governance, including materiality assessment, approvals, and alignment with enterprise risk frameworks

Core Responsibilities

• Leads change management strategy and execution across key C&E priorities and initiatives. Translates strategy into clear, actionable change plans that drive adoption and sustained outcomes.

• Builds credibility as a trusted thought partner to senior leaders, sponsors, and stakeholders, guiding transformation, shaping direction and messaging, assessing readiness, and ensuring successful change implementation.

• Establishes and maintains standardized project management practices, oversees inter-program dependencies, and ensures alignment to governance, budget, and timelines.

• Delivers disciplined change execution across complex initiatives. Improves consistency and effectiveness of change delivery through structured methods.

• Establishes and maintains C&E change management tools and methodologies. Supports adoption of effective continuous improvement processes.

• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum 10 years of experience in program management, strategic initiatives, or PMO functions within large organizations, preferably in financial services.

• Undergraduate degree or equivalent combination of training and experience required.

• Strong leadership, communication, and stakeholder management skills to drive cross-functional alignment.

• Deep knowledge of change management fundamentals (communications, training, readiness) and how to integrate risk and control considerations into change execution.

• Experience assessing risk in large-scale transformations or strategic initiatives within financial services.

Additional Qualifications

• Understanding of C&E preferred to align change strategies with operational and stakeholder priorities.

• Demonstrated ability to influence and partner effectively with senior leaders, driving alignment in a matrixed environment.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.