The Role
Translate operational workflows into technical requirements, evaluate system performance, drive process improvements, manage lifecycle governance (change/release boards), support program/project management and customer outreach, and produce knowledge‑management artifacts for feature releases and change management using web technologies and ServiceNow or low‑code platforms.
Summary Generated by Built In
REQUIRED: Active TS/SCI with Full Scope Polygraph
LOCATION: Full-time, onsite in Herndon, VA
We are seeking a Business Process Manager who can translate complex operational workflows into clear, actionable technical requirements. This role blends structured business process analysis with hands‑on familiarity in modern web technologies and ServiceNow or low‑code development platforms. The ideal candidate will evaluate system performance, drive process improvements, manage lifecycle governance, and produce high‑quality knowledge‑management artifacts that support feature releases and change management.
Who We Are:
Ardent Principles delivers cutting‑edge capabilities across data science, data engineering, software engineering, AI solutions, cybersecurity, staff augmentation, and IT program management. We thrive at the intersection of mission, technology, and innovation.
Passionate Integrity, Driven by Excellence
At Ardent Principles, we don’t just offer jobs—we build careers rooted in purpose. Our competitive salary ranges and industry‑leading benefits are designed to support long‑term stability, growth, and overall well‑being. We’re committed to creating an environment where talented people can do their best work and feel valued while doing it.
Join us as we continue building the future of secure, high‑impact solutions.
LOCATION: Full-time, onsite in Herndon, VA
We are seeking a Business Process Manager who can translate complex operational workflows into clear, actionable technical requirements. This role blends structured business process analysis with hands‑on familiarity in modern web technologies and ServiceNow or low‑code development platforms. The ideal candidate will evaluate system performance, drive process improvements, manage lifecycle governance, and produce high‑quality knowledge‑management artifacts that support feature releases and change management.
Who We Are:
Ardent Principles delivers cutting‑edge capabilities across data science, data engineering, software engineering, AI solutions, cybersecurity, staff augmentation, and IT program management. We thrive at the intersection of mission, technology, and innovation.
Passionate Integrity, Driven by Excellence
At Ardent Principles, we don’t just offer jobs—we build careers rooted in purpose. Our competitive salary ranges and industry‑leading benefits are designed to support long‑term stability, growth, and overall well‑being. We’re committed to creating an environment where talented people can do their best work and feel valued while doing it.
Join us as we continue building the future of secure, high‑impact solutions.
Key Responsibilities
In this challenging yet rewarding role, you are an integral part of what brings our Company's mission to life. You must have the following required skills, certifications and demonstrated experience in and/or with:
- Business process analysis, including evaluating customer need, internal processes, document business process
models, and translating these models as functional technical requirements. - Using web development technologies, specifically JavaScript, HTML, and CSS.
- Developing ServiceNow OR advanced experience with
software development OR experience with low-code development platforms and the aptitude to develop ServiceNow experience. - Systems evaluation, such as identifying measures or indicators of system performance and the actions needed to improve/correct performance, relative to the goals of the system.
- Process improvement, such as analyzing functions, requirements, or existing capabilities and shortfalls.
- Program management and project task management, and
customer relations and outreach. - IT and systems lifecycle management, including managing review boards, and change and release management.
- Knowledge management, including developing feature
release descriptions, and technical artifacts related to development under this request.
Highly Desired Qualifications
Other skills and demonstrated experiences that are highly desired but not mandatory to perform the work, include:
- ServiceNow Certified Application Developer, or completion of requisite ServiceNow training for the certification.
- ServiceNow Automated Test Framework (ATF).
- ServiceNow application suites (e.g., IT Service Management, IT Business Management), developing Dashboards on ServiceNow, and using ServiceNow Performance Analytics.
- Using ServiceNow project management applications.
- Working with Sponsor’s IT service providers.
- Advising Sponsor personnel on processes, practices, and policies that directly impact the organization.
- Cloud architecture, including expertise beyond the Sponsor’s legacy cloud environments.
What We Offer You
- Highly Competitive Salary: Recognizing and rewarding your expertise and contributions.
- Generous Paid Time Off: Providing ample time for rest, relaxation, and personal pursuits.
- Dedicated Training Budget: Supporting continuous learning and professional development.
- 100% Employer-Covered Family Vision, Dental, and Health Insurance: Ensuring comprehensive health coverage for you and your family.
- 100% Employer-Covered Life and Disability Insurance: Offering financial security and peace of mind.
- 401(k) Plan with a 6% Employer Match: Helping you plan and save for a secure retirement, with 100% vesting from day one.
- 11 Paid Government Holidays: Observing national holidays to ensure time off with family and friends.
- Spot Bonuses for Exceptional Performance: Rewarding outstanding contributions and achievements.
SCHEDULE:
This is a full-time position with consultants expected to be available and working onsite in Herndon, VA during core hours.
Ready to take the next step in your career? Join us and be part of a team dedicated to driving positive change through technology. Apply now with our easy 3-minute, mobile-friendly initial application process. Your future starts here!
About
At Ardent Principles, we're more than just a technology company - we're a team of innovators, problem-solvers, and collaborators dedicated to pushing the boundaries of what's possible. Our mission is to empower organizations with transformative IT solutions and program management services, while our values of integrity, excellence, and teamwork guide everything we do. We foster a culture of open communication, where every voice is heard, and every idea is valued. Join us and be part of a company where your contributions truly make a difference.
Skills Required
- Active TS/SCI with Full Scope Polygraph
- Onsite work in Herndon, VA (full-time)
- Business process analysis and modeling; translate models to technical/functional requirements
- Experience using web development technologies: JavaScript, HTML, CSS
- Developing ServiceNow OR advanced software development experience OR experience with low-code development platforms and aptitude to develop ServiceNow
- Systems evaluation and identifying performance measures and corrective actions
- Process improvement experience analyzing functions, requirements, capabilities and shortfalls
- Program management, project task management, and customer relations/outreach
- IT and systems lifecycle management including review boards, change and release management
- Knowledge management: develop feature release descriptions and technical artifacts
- ServiceNow Certified Application Developer or completion of ServiceNow training
- Experience with ServiceNow Automated Test Framework (ATF)
- Experience with ServiceNow application suites, dashboards, and Performance Analytics
- Experience with ServiceNow project management applications
- Experience working with sponsor IT service providers and advising on processes/policies
- Cloud architecture experience
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The Company
What We Do
Ardent Principles, Inc. is a people-focused IT and management consulting firm for commercial and government clients, specializing in IT services and program management, and offering advanced services in data science, data engineering, software engineering, AI solutions, cybersecurity, and staff augmentation.
