Business Process Management- Intern

2025 iCapital U.S. Summer Internship

Department: Client Success Program Management 

Location: New York, NY

iCapital is transforming investing in private equity, private credit, real estate, hedge funds, and structured investments by removing the roadblocks that have prevented greater participation in these private strategies. Join the Fintech company that is disrupting how individuals invest in private capital markets. iCapital services approximately $206 billion in global client assets invested in 1,679 funds, as of October 2024.

Join us this summer and make a meaningful impact while developing your professional skills in a dynamic team environment. Help shape the future of Fintech in the global Alternative Investment space.

Key features of our summer internship:

• Become a key member of the iCapital team, driving initiatives, contributing to projects, and potentially jumpstart your career with us after graduation.
• Immerse yourself in an inclusive company culture where we create a sense of belonging for everyone.
• Gain exclusive access to the AltsEdge Certificate Program, our award-winning alternative investments education curriculum for wealth managers.
• Attend recurring iLearn seminars and platform demos where you will learn the latest about our products.
• Participate in an intern team project, culminating in an end-of-summer presentation to a panel of senior executives.
• Join senior executive speaker seminars that provide career development, guidance, and access to the leaders at iCapital.

About the role:

The iCapital Client Success Program Management team collaborates across platforms to drive global consistency, operational excellence, and growth, with a focus on the ICN platform. The Client Success Platform Technology team partners with business units, product managers, and engineering to define and manage technology requirements, ensuring the platform evolves to meet Client Success priorities. This role demands strong project management skills, a deep understanding of the platform and markets, and the ability to manage complex, cross-functional initiatives under tight deadlines. The ideal candidate is a problem-solver who can design and implement creative solutions while simplifying complex issues for stakeholders.

• Assist in defining scope and impact of projects, and effectively communicate results to stakeholders and management.

• Lead all aspects of business analysis, from requirements gathering to post project benefits review.
• Facilitate the business process reviews and document changes consistent with the company’s global operating model independently.
• Comprehend technical framework of business process and identify areas for improvement.
• Work with product management teams to help define and build new platform functionality.
• Identify and communicate issues and risks related to the project proactively.
• Facilitate cross-organizational communication and facilitate integration meetings among key project personnel independently to ensure a proper framework for issue resolution and risk mitigation is developed and utilized.
• Train users in the new processes and applications as well as creating training materials for new business and system functionality.
• Participate in multiple projects that span regions, geographies, continents, and time zones.

Valued qualities and key skills:

• Demonstrated ability to propose practical technical solutions to business problems and issues

• Highly inquisitive, collaborative, and a creative problem solver
• Possess foundational knowledge of and/or genuine interest in the financial markets
• Able to thrive in a fast-paced environment
• Able to adapt to new responsibilities and manage competing priorities
• Technologically proficient in Microsoft Office (Excel, PowerPoint)
• Strong verbal and written communication skills

What we offer:

• Outings with iCapital team members and fellow interns to build connections and grow your network.
• Corporate culture and volunteer activities in support of the communities where we live and work.
• Rooftop Happy Hours showcasing our impressive views of NYC.

Eligibility:

• A rising junior or senior in a U.S. college/university bachelor’s degree program
• Committed to working five days a week in the New York City office for the entire duration of the internship
• Authorized to work in the United States*

*We are unable to offer any type of employment-based immigration sponsorship for this program

Pay Rate: $41.00/hour + relocation stipend and transportation stipend

iCapital in the Press:

We are at the cutting edge of using technology to democratize investing in alternatives, but don’t take our word for it. Here’s what others are saying about us:

• Seven consecutive years on the Forbes Fintech 50 list, which highlights the most innovative private companies in personal finance, investing payments and crypto assets
• Three-time selection to Forbes’ Best Startup Employers List
• Four-time winner of the Money Management Institute/Barron’s Solutions Provider of the Year

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.