Business Process Analyst

Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more!

The Business Process Analyst plays a critical role in driving operational excellence by capturing, analyzing, and documenting business processes across departments. This role involves close collaboration with business stakeholders to understand workflows, identify improvement opportunities, and maintain the organization's Business Process Management (BPM) platform. The analyst will serve as the primary administrator of BPM technology, ensuring it is effectively leveraged to support process transparency, optimization, and governance.
What We Offer:

• An opportunity to work for a company that is 100% employee-owned. As an employee-owner, you will be enrolled in our employee stock ownership plan (ESOP) program following one year of service.
• Flexibility to work from home 2 days per week
• Defined career paths so you’ll always know what’s next and what steps can get where you want to go
• Professional development opportunities including tuition reimbursement and unlimited free access to LinkedIn Learning courses
• A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays
• Expanded onsite wellness clinic offering preventive care services such as wellness screenings, annual physicals, and related lab work at no cost to employee-owners
• Achieve total well-being at our new Wellspring and Owners Hall facility, featuring 24/7 fitness center with a wide variety of cardio and strength training equipment. This facility reflects our continuous evolution in supporting our valued employee owners.
• Activities including department outings, holiday parties, and our annual company-wide Thanksgiving Dinner

What You'll Be Doing

• Conduct structured interviews and sessions with business stakeholders to capture end-to-end process flows, procedures, and cycle times.
• Create detailed process maps, narratives, and documentation using BPM tools and standards.
• Validate process documentation with stakeholders to ensure accuracy and completeness.
• Maintain and build upon existing Process Classification Framework.
• Lead the way in identifying process owners for all core business processes.
• Execute on the BPM strategy and contribute to the process governance structure.
• Serve as the primary administrator of the organization's BPM platform (PRIME BPM).
• Configure and maintain process models, user roles, permissions, and master repositories within the BPM system.
• Provide training and support to users on BPM tool usage and best practices.
• Ensure defined process mapping standards are followed by all members with ability to create/update process maps in the system through oversight and governance.
• Monitor system performance and coordinate with IT or vendors for upgrades and troubleshooting.
• Support continuous improvement and business transformation initiatives by assisting with the creation/updates to current state process documentation along with assistance in mapping desired future state.
• Build strong relationships with the business units and act as their BPM partner to ensure process documentation remains current.
• Collaborate with the Quality Assurance team to ensure seamless execution of collective strategies in support of the ISO standards and regulations.
• Consistently models the Company values and expected behaviors.
• Other duties as assigned.

What We're Looking For

• Bachelor (Other) Business, Information Systems, related field, or equivalent experience Required
• 5+ years Business Process analysis, process mapping, or related roles
• Must have the ability to facilitate process mapping sessions with the business and ask clarifying questions.
• Hands-on experience with BPM tools (e.g., Signavio, Visio, PRIME BPM, etc.).
• Strong analytical, problem-solving, and communication skills.
• Proficiency in process modeling standards (e.g., BPMN 2.0).
• Foundational understanding of business processes and operations.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and organizational skills.
• Ability to work effectively with cross-functional teams.
• Ability to work independently and take initiative.

About Us

We’re known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We’re a behind-the-scenes engine in the world’s most demanding kitchens, including long-term partners like McDonald’s, Chick-fil-A, KFC, and Wendy’s. We’re 1,000+ employee-owners who thrive by living a People First mission: to support employees in becoming the best version of themselves both personally and professionally.

We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world’s most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items.

Henny Penny is an Equal Opportunity Employer.  Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.