Revenue Ops/RevOps Specialist - Hybrid CHI

Position Overview: 
Reporting to the VP of Revenue Operations with dotted-line reporting to functional leaders (CRO, CMO, or COO), the Sales Operations Specialist acts as a strategic advisor embedded within a specific go-to-market function. This role ensures consistent enablement standards, process adherence, and cross-functional alignment while directly supporting departmental objectives and leadership priorities. 

The Revenue Ops/RevOps Specialist bridges Rev Ops capabilities (systems, process, data, and reporting) with functional needs, translating strategic goals into operational execution. This role combines business analysis, change management, training, and data-driven performance optimization to drive departmental success and revenue growth. 

The ideal candidate demonstrates strong business acumen, analytical capabilities, stakeholder management skills, and the ability to influence without direct authority across multiple organizational levels. 

Key Responsibilities: 

Strategic Advisory & Business Analysis 

• Partner with functional leaders to understand departmental objectives, challenges, and strategic priorities. 
• Translate business requirements into systems, process, and data solutions in collaboration with RevOps teams. 
• Identify opportunities for process improvement, automation, and operational efficiency gains. 
• Conduct business requirements gathering for new tools, features, and workflow enhancements. 
• Develop business cases and ROI analyses for proposed initiatives and system investments. 

Enablement & Change Management 

• Design and deliver training programs for new hires, system rollouts, and process changes. 
• Create comprehensive onboarding materials, playbooks, and standard operating procedures. 
• Lead change management initiatives to drive adoption of new tools, workflows, and best practices. 
• Track adoption metrics and engagement levels to ensure successful implementation. 
• Serve as the primary point of contact for functional teams on RevOps systems and processes. 

Performance Analytics & Insights 

• Create functional dashboards and operational trend reports tailored to departmental KPIs. 
• Identify performance gaps through data analysis and recommend specific actions to improve metrics. 
• Conduct root cause analysis on underperforming areas and develop corrective action plans. 
• Present insights, trends, and action plans to functional leaders in regular business reviews. 
• Monitor leading and lagging indicators to proactively flag risks and opportunities. 

Cross-Functional Collaboration 

• Work closely with Rev Ops Ecosystem team (Salesforce System Lead, Marketing & Operations System Lead) to ensure systems support functional needs. 
• Collaborate with Business Intelligence team to develop reporting requirements and validate data accuracy. 
• Partner with other Business Partners (Sales, Marketing, Operations) to ensure cross-functional alignment and share best practices. 
• Coordinate with Deal Desk, Proposal (RFP) Team, and Data Manager to optimize end-to-end revenue processes. 

Process Optimization & Governance 

• Document and maintain process workflows, system configurations, and business rules. 
• Ensure adherence to established processes and escalate exceptions appropriately. 
• Identify bottlenecks and friction points in operational workflows and drive resolution. 
• Support data governance initiatives by ensuring data quality and consistency within functional systems. 
• Maintain system hygiene through regular audits and cleanup activities. 

Required Experience & Qualifications: 

• 3-5 years of experience in business operations, sales/marketing operations, business analysis, or similar role within a SaaS or technology environment. 
• Strong understanding of go-to-market functions and revenue operations principles. 
• Demonstrated experience with CRM systems (Salesforce preferred) and marketing automation platforms. 
• Proven ability to translate business requirements into system configurations and process workflows. 
• Experience developing training materials, facilitating workshops, and leading change management initiatives. 
• Strong analytical skills with ability to extract insights from data and make actionable recommendations. 
• Excellent communication and presentation skills with ability to influence stakeholders at all levels. 
• Proficiency in data visualization tools (Tableau, Power BI, or similar) and Microsoft Office Suite. 

Preferred: 

• Experience within treasury, financial services, or enterprise SaaS software environment. 
• Background in sales operations, marketing operations, or customer success operations. 
• Familiarity with project management methodologies and tools. 
• Experience with business process mapping and workflow optimization. 
• Knowledge of Loopio, HubSpot, or similar go-to-market tools. 
• Certification in Salesforce Administrator, business analysis (CBAP), or project management (PMP). 
• Proficiency in statistical programming languages (Python, R) for advanced analytics. 
• Experience with ETL processes and data pipeline development. 
• Knowledge of revenue operations metrics, sales funnel analytics, and customer lifecycle analytics. 
• Background in business analysis, management consulting, or strategic planning. 

Key Competencies: 

• Strategic Thinking: Ability to connect departmental initiatives to broader organizational goals and revenue objectives.  
• Stakeholder Management: Build trusted relationships with functional leaders and cross-functional teams to drive alignment.  
• Analytical Mindset: Translate data into insights and recommendations that drive measurable business impact.  
• Change Leadership: Navigate organizational change with empathy and drive adoption through influence and enablement.  
• Problem Solving: Identify root causes and develop creative solutions to operational challenges.  
• Communication: Articulate complex concepts clearly to diverse audiences, from end users to executive leadership.  
• Adaptability: Thrive in fast-paced environment with shifting priorities and evolving business needs.  
  Continuous Improvement: Commitment to optimizing processes, enhancing user experience, and driving operational excellence. 
  About Us: 
  GTreasury is a global leader in treasury management systems with over four decades of experience serving 800+ customers across 160 countries, processing $12.5 trillion in annual payment volume. In December 2025, Ripple acquired GTreasury for $1 billion, combining our proven treasury expertise with Ripple's digital asset infrastructure to modernize corporate finance. This strategic acquisition enables us to help CFOs and treasurers unlock idle capital, process real-time cross-border payments, and manage both traditional and digital assets at scale within a compliant, feature-rich platform. As we enter this transformative phase of growth, we are seeking an experienced Business Partner to serve as a strategic advisor who bridges Revenue Operations capabilities with functional needs across Sales, Marketing, or Operations. Position Overview: 
  Reporting to the VP of Revenue Operations with dotted-line reporting to functional leaders (CRO, CMO, or COO), the Business Partner acts as a strategic advisor embedded within a specific go-to-market function. This role ensures consistent enablement standards, process adherence, and cross-functional alignment while directly supporting departmental objectives and leadership priorities. The Business Partner bridges Rev Ops capabilities (systems, process, data, and reporting) with functional needs, translating strategic goals into operational execution. This role combines business analysis, change management, training, and data-driven performance optimization to drive departmental success and revenue growth. The ideal candidate demonstrates strong business acumen, analytical capabilities, stakeholder management skills, and the ability to influence without direct authority across multiple organizational levels.