At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.
If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
Things We Care AboutWe are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.
- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession. Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don't ask how things have been done before. We ask why they were done that way at all.
As a Connectivity Operations, you’ll support the day-to-day operations that keep our connectivity services running smoothly across global markets. You’ll play a critical role in making sure our operations run smoothly — from testing and troubleshooting to SIM logistics and partner coordination. You’ll work cross-functionally with teams like Product, Engineering, and Finance — diving into data, improving processes, and helping us solve real-world problems with a bias for execution.
This is a great entry point for someone who wants to grow in operations, strategy, or product at a high-growth startup — and learn the ins and outs of a technically complex, fast-moving business.
Salary range:
- EU: €70,000 - 100,000
- UK: £70,000 - 100,000
- US: $130,000 - 170,000
- Support core connectivity operations — help track and coordinate key workflows across carrier onboarding, pricing updates, and performance monitoring.
- SIM Management and Inventory — Oversee SIM ordering, inventory tracking, and distribution processes across all markets
- Escalations and Troubleshooting — Take ownership of issue resolution for lower-priority partner escalations. Collaborate with internal stakeholders (e.g. Product, Support) to triage and resolve connectivity issues
- Testing and QA — Plan and execute SIM and feature testing across global providers. Coordinate with freelancers or BPOs to manage test execution. Track and report on test coverage, timelines, and results.
- Work with data — gather and analyze metrics to spot issues, identify trends, and support operational decisions.
- Improve processes — document workflows, identify bottlenecks, and help implement more scalable solutions.
- 2-3 years of experience in an analytical or operational role — whether in tech, consulting, finance, or a high-paced startup.
- Strong problem-solving skills and attention to detail — you’re comfortable with spreadsheets and picking up new tools quickly (e.g. Notion, Looker, SQL, etc.).
- Clear written and verbal communication — you know how to keep stakeholders aligned and informed.
- Proactive, hands-on mindset — you’re not afraid to dive into the weeds to get things done.
- An interest in telecom, APIs, or connectivity is a plus — but curiosity and willingness to learn go even further.
At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.
What We OfferAt Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.
Skills Required
- 5+ years experience in management consulting, investment banking, private equity, or BizOps/Strategy & Operations at a fast-scaling tech company
- Proven track record of tackling unstructured problems and driving initiatives from 0 to 1
- Strong analytical and problem-solving skills; comfortable modeling in Excel
- Experience wrangling data and building insights in tools like Looker or SQL
- Excellent written and verbal communication skills; ability to drive alignment across senior stakeholders
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- Collaborative, low-ego mindset with ability to influence without authority
- Willingness to spend regular time in company hubs and occasional travel for workshops, customer meetings, and off-sites
- Curiosity and desire to improve systems and processes
What We Do
Gigs is the world’s first telecom-as-a-service platform, born from the belief that connectivity will be key to unlock greater potential for innovation. We launched with an API and white-label product that allows businesses and brands to offer fully-fledged phone plans on any network globally. Businesses can launch their own mobile service to monetize their audience and unlock recurring revenue streams, all while having full control over brand and pricing. Today, Gigs offers a suite of products - including payments and analytics - to customers through a unified platform and simple API. Gigs is backed by Google, Y Combinator and other renowned business angels and investors.
