Business Operations & Strategy Lead

Responsibilities

• Strategy & Financial Analysis/RevOps
• Shape Baselane’s models and related analyses to evaluate growth plans, resource allocations between initiatives, and frame strategic trade-offs
• Communicate key business drivers to the leadership team across financial levers, product sensitivities, or customer expansion
• Establish and manage Baselane’s cadence for OKRs and KPI tracking, ensuring visibility and accountability across the organization


• Cross-Functional Programs & Infrastructure
• Manage key operational initiatives - such as the design & rollout of Baselane’s automated fraud & risk scoring engine and in-sourcing of KYC flows
• Support the day-to-day management of key infrastructure across our banking and payment processing products
• More generally, work across the company to pitch in wherever help is needed; one day you might be working with Sales to improve AE efficiency, the next you may be working with our CEO on a board deck, and then you might be working with our CX team to improve the performance of our generative AI chatbot


• Risk & Regulatory Programs 
• Drive readiness for Baselane’s SOC 2 certification and other critical InfoSec requirements
• Help Baselane establish best practices in compliance (AML/OFAC, entity-level filings, risk management) as we scale and own these responsibilities internally
• Serve as a direct partner with our sponsor bank on audits and compliance initiatives, ensuring Baselane stays ahead of regulatory trends

What we're looking for

• 3+ years of relevant experience: You have experience in consulting, venture capital, business operations, or product/ops roles. You have a track record of leading cross-functional initiatives and delivering results in fast-paced environments.
• Operator’s mindset: You are comfortable with ambiguity and thrive on solving complex problems. You move quickly but thoughtfully, balancing speed with quality.
• Systems thinker: You design processes and frameworks that scale, not just put out fires. You can manage multiple initiatives at once and drive them to completion with a high level of detail and accountability.
• Analytically rigorous: You ground decisions in data and can frame trade-offs clearly. You’re comfortable with financial modeling (Excel required; SQL a plus).
• Highly collaborative: You build strong relationships across the organization and external partners, and can jump into mission-critical projects to accelerate deliverables.
• Self-starter: You proactively identify gaps and opportunities, take initiative without waiting for direction, and bring forward solutions that improve the business.
• Low ego, high impact: No project is too big or too small — you’ll jump into the weeds when needed but keep your eye on the big picture.
• Excellent communicator: You distill complexity into clear insights and updates for leadership, partners, and the board.

Benefits & Perks

• Competitive compensation
• Equity - Ownership in what you are building! 
• High-quality medical, vision, and dental Insurance
• Life insurance and disability coverage
• Generous time off
• Flexible working hours and location 
• Remote working stipend to set up home office 
• One medical membership (US)

Practicals

• You'll report to the Head of Business Operations
• Team: Business Operations
• Location: New York City – 3 days/week in-office (Union Square)
• Start date: Early Q4 2025