Business Operations Program Manager

Who we are: 

We’re Polly, an engagement app that captures communications and feedback within Slack, Microsoft Teams, and Zoom.  We help teams make data-driven decisions instantly.  We are a remote, globally distributed team located in multiple time zones.  Polly’s best-in-class engagement solution continues to expand to organizations of all sizes.  We’re a lean, dynamic, proud and collaborative team leading the way as the go-to choice for engagement in the remote and hybrid work environment.  Polly is well-funded, cash flow positive and growing. 

Polly is seeking a Business Operations Program Manager to support the CEO and leadership team by driving operational execution, program management, and internal enablement across the business.

This role is designed for a highly organized, execution-oriented operator who thrives in ambiguity, enjoys cross-functional work, and can turn strategy into action. The Business Operations Program Manager will own preparation, coordination, and tracking for critical initiatives—helping the company move faster without sacrificing quality.

This is a non-customer-facing role with broad exposure across Operations, Revenue, Product, and Customer Success.

• Own and manage core operational rhythms and infrastructure, including:
  
• Company-wide calendars, annual operating cadence, and key business milestones
• Planning and coordination for internal events, workshops, offsites, and leadership sessions
• Operational readiness for recurring programs (e.g., reviews, launches, planning cycles)
  
• Execute day-to-day business operations work, such as:
  
• Maintaining operational data accuracy and internal reporting inputs
• Coordinating vendor workflows, renewals, and operational follow-ups
• Creating and maintaining operational documentation, runbooks, and process guides
  
• Program manage cross-functional initiatives led by the CEO:
  
• Establish project structure, milestones, and timelines
• Track progress and dependencies across teams
• Follow up with owners to ensure clarity, accountability, and follow-through
• Surface risks, blockers, and tradeoffs early

• Support enterprise and strategic revenue motions through preparation and coordination:
• Compile usage reviews, account summaries, and pipeline context
• Prepare decks, presentations, and internal briefing materials
• Coordinate with Sales, Customer Success, and Marketing to ensure alignment
• Maintain a state of readiness for executive-level conversations, demos, and renewals
• Act as a central point of coordination for pre-meeting and pre-demo preparation and post activity follow ups. 
• Maintain Hubspot and all revenue related databases and systems
  

• Assisting with QA execution, validation, and release verification
• Documenting and improving QA processes, release readiness criteria, and public-facing release notes
• Acting as a liaison to coordinate product release deliverables across Product, Marketing, and Customer Success
• Supporting clear communication loops between Product, Engineering, and Customer Success

• Not a sales or quota-carrying role
• Not customer-facing or account-owning
• Not a product manager role

• Experience in business operations, program management, or operational enablement at a startup or fast-growing company
• Strong organizational and project management skills
• Comfortable working across functions and with senior stakeholders
• Able to operate independently, prioritize effectively, and manage multiple workstreams
• Detail-oriented with strong written and analytical skills
• Experience supporting SaaS, GTM, or product teams is a plus
• Background in software QA or product quality processes is a plus

Polly is a fast-growing startup, and this role is designed to operate in a dynamic environment. While the responsibilities outlined above reflect the core focus areas, there will be opportunities to flex across initiatives as business needs evolve. The Business Operations Program Manager is expected to adapt to shifting priorities, support critical moments in the company’s growth, and contribute wherever structured execution and operational support are needed to help the company scale successfully.

Learn more about Polly:

To learn more, follow Polly on Twitter @polly_ai and on Linked at LinkedIn.com/polly.ai.  Add the Polly app in the Slack App Directory, in the Microsoft Teams AppSource, in the Zoom App Marketplace and visit our website at https://www.polly.ai/.