Business Operations Manager

Job Title:

Business Operations Manager

Description:

Home365 is an InsureTech/PropTech company revolutionizing residential real estate investment. We offer investors a fully automated Real Estate Investment and Property Management platform, backed by a Net Operating Income (NOI) Guarantee that underwrites operating expenses and ensures long-term property performance.

You’ll find yourself in an open, multinational environment where ideas flow freely from brainstorming sessions to real-world implementation.

Our platform blends Incident/Claim Management software, smart IoT, and a curated hyper-local market network of service providers and real estate transactions, powered by innovative machine learning applications that optimize everything we do.

We are backed by top-tier VCs, private equity firms, and leading corporate venture capital partners.

Position Summary:

We are seeking a hands-on, solutions-oriented Business Operations Manager to support and improve operational performance across the entire organization, with a home base in our Las Vegas office. This role plays a key part in driving consistency, efficiency, and service excellence across all markets. The ideal candidate thrives in a fast-paced environment, has a deep understanding of operational workflows, and excels at leading teams, solving problems, and implementing scalable solutions. You’ll work closely with cross-functional partners and local teams to ensure we deliver seamless, high-quality experiences to our property owners and residents nationwide.

This is a highly visible and rewarding opportunity for someone with the right DNA. Superpowers include self-starter, reliable, agile, extreme ownership, trustworthy, and looking for more than just a job!

This position is based in our Las Vegas, NV office.

Responsibilities:

• Monitor key operational metrics across regions, proactively identifying trends, issues, and opportunities for improvement.Oversee and improve day-to-day operational workflows across the company, with a focus on consistency, compliance, and efficiency.
• Ensure timely and effective execution of core property management functions, including inspections, repairs, turnovers, and leasing support.
• Collaborate closely with internal departments (e.g., Growth, Product, Finance, and Customer Support) to align on goals and implement solutions.
• Act as a problem-solver and escalation point for operational issues impacting performance or customer experience.
• Track and ensure adherence to company standards, policies, and relevant property management regulations across all markets.
• Provide leadership with actionable insights, performance reports, and improvement recommendations.
  

Qualifications:

• 5+ years of experience in business operations, preferably in property management, real estate, or a service-focused industry.
• Proven experience managing teams and improving operational workflows in a multi-market environment.
• Strong organizational, analytical, and problem-solving skills.
• Effective communicator with the ability to influence and align cross-functional stakeholders.
• Tech-savvy, with experience using CRM, property management platforms, and/or operations software.
• Adaptable, resourceful, and comfortable working in a fast-growing and evolving environment.
• Bachelor's degree in Business Administration, Operations, or a related field preferred.
  
  

Your personality:

Customer Obsession
We prioritize understanding your needs and exceeding expectations at every turn.

Radical Transparency
We believe in open communication and clear information.

Extreme Ownership
We take full responsibility for our actions and the results we deliver.

Teamwork
Our team of local specialists and technology experts works together seamlessly to ensure your property is well-managed.

Being a Doer
We don't wait for problems to arise. We actively work to resolve any issue and aren’t satisfied until the job is done—and done right.

About Home365

Home365 is an InsureTech/PropTech company offering residential real estate investors a fully automated Real Estate Investment and Property Management platform. Our platform is coupled with a Net Operating Income (NOI) Guarantee that underwrites the operating expenses of properties and ensures their performance over the long term.

We foster an open, multinational environment, thriving on transforming ideas from brainstorming sessions into reality.

We manage and insure properties across 12 states and 14 metro areas, experiencing rapid growth through various channels.

Our product is a sophisticated blend of Incident/Claim Management software, smart IoT, and a curated hyper-local mobile market network of service providers and real estate transactions. Powered by innovative machine learning applications, we optimize everything we do.

We are backed by top-tier VCs, private equity firms, and leading CVCs. Designed in California and built by our talented tech team based in Tel Aviv, Israel, our platform integrates cutting-edge technologies to deliver exceptional results.

Benefits:

• Competitive compensation package
• Medical, dental, and vision plans
• Equity