Business Operations Lead

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. 

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

• Loans Funded: $27 billion in loans funded
• Homes financed: 100,000+ projects funded for our customers across the country
• Geography: 45 states + D.C. where we lend to REIs so they can revitalize neighborhoods
• Employees: Over 450 employees with competitive benefits and perks

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. 

Kiavi is seeking a driven, analytical, and detail oriented Lead to join its Business Operations team. The successful candidate will partner with functional groups across the company to tackle the highest priority strategic questions, and be part of the core Business Operations team responsible for operational design, process improvement, and product development initiatives across all of Kiavi.

The Business Operations (“BizOps”) team partners with Marketing, Finance, Sales, Mortgage Operations, and Engineering, driving strategic initiatives and implementing operational improvements.This role will challenge you to understand and contribute to multiple aspects of Kiavi’s business.

RESPONSIBILITIES:

• Analyze existing processes; recommend and implement process redesign and alternative solutions to support organizational growth and drive operational improvements
• Partner with Product, Engineering and go-to-market teams to develop and execute cohesive strategies and business plans
• Conduct analysis of strategic opportunities, building the frameworks and business cases to support strategic initiatives, and  document progress against major milestones, important accomplishments, and cross functional performance
• Build financial and operational models to drive key business decisions
• Provide reporting and analysis on key initiatives; present analytical findings in a clear and impactful manner to both technical and non-technical audiences
• Act as a guide and mentor to team members and coworkers to continuously uplevel teams’ knowledge
• Maintain quarterly business calendar of key deliverables for organization, including OKR planning and program execution

QUALIFICATIONS & REQUIRED SKILLS

• 6+ years in an analytical or operations role, preferably within a high-growth startup or real estate industry. Bachelor’s degree required.
• Ability to influence and drive change in dynamic environments
• Experience with reporting and analysis in Salesforce, Tableau, or Excel
• Track record of operating independently and delivering results, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
• Demonstrated experience building relationships with peers and senior stakeholders and collaborating with cross-functional teams across multiple locations
• Exceptional verbal/written communication, presentation, organizational, and leadership skills

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $102,000 to $160,000 + 10% bonus  + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus or benefits.

Benefits and Perks 

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents.
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
• Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested.

Protect yourself from recruitment scams:

• If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com. 
• You will never be asked for payments of any kind during the process.
• We also never communicate with candidates via Whatsapp at any point during the recruitment process. 
• We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
• You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.