At Clario, part of Thermo Fisher Scientific, as a Business Operations Implementation Manager, you will drive business growth by optimizing solution design, supporting pricing strategy, and enabling scalable operational excellence across the organization. You will collaborate closely with Business Development, Product Management, Operations, Science, Contracts, and other cross-functional teams to identify opportunities for process improvement, lead change management initiatives, and enhance operational readiness. Leveraging a strong understanding of our product portfolio and customer needs, you will help develop optimized solutions, provide strategic insights on commercial opportunities, and support the review of customer agreements and master service agreements. Through your work, you will help strengthen our ability to deliver innovative solutions that accelerate clinical development and improve outcomes for patients worldwide.
What We Offer
- Competitive compensation
- Attractive benefits (security, flexibility, support and well-being)
- Remote or hybrid working
What You’ll Be Doing
Business Growth & Financial Impact
- Support profitable business growth through the implementation of pricing initiatives, including collaborating with cross-functional teams on pricing (strategies) and margin analysis to maintain and improve profitability
- Partner with commercial team, science, and contracts to provide insights on solution optimization opportunities to drive Clario’s ability to win, including review of strategic MSAs and pricing.
- Serve as a key subject matter expert on Clario’s solutions, supporting deal reviews and ensuring proposals align with product capabilities and customer needs
Change Management
- Lead change management initiatives related to process improvements and system implementations
- Develop and execute communication strategies to ensure stakeholder buy-in and engagement
- Assess organizational readiness for change and develop mitigation strategies for potential risks
Strategic Initiative Support
- Collaborate with cross-functional teams to identify new services or business alliances to drive revenue growth
- Provide oversight of initiatives to achieve revenue and profitability targets
- Ensure business processes are aligned with new solution/technology implementations
- Support Business Operations leader with long range planning
- As needed, oversee relationships with key vendors/partners
Process Analysis and Optimization
- Lead business transformation initiatives by identifying and implementing process optimizations that accelerate growth
- Support regular inventory review meetings, contribute commercial perspective and support strategic inventory decisions with the cross-functional team
- Facilitate workshops and meetings to gather requirements, resolve conflicts, and drive consensus on process changes
- Maintain key performance indicators (KPIs) to measure process effectiveness
- Regularly review and assess process performance against established metrics
Reporting and Analytics
- Prepare and present regular reports on process improvement initiatives, including progress, impact, and ROI
- Analyze data to identify trends, patterns, and opportunities for business growth and process enhancement
Compliance and Risk Management
- Ensure all process changes comply with relevant industry regulations and internal policies
- Identify and mitigate potential risks associated with process changes or implementations
What We Look For
- Bachelor’s degree required
- Minimum of 5 years of experience as a Product Manager, Project Manager, Business Analyst or other position working collaboratively across business stakeholders, technology organizations and customers.
- Deep understanding of clinical trial industry best practices in process improvement and operational excellence
- Proven track record of successfully implementing large-scale process improvement initiatives
- Excellent written and verbal communication skills
- Excellent analytical skills
- Demonstrated ability to innovate
- Excellent team leadership and facilitation skills
- Proven ability to influence cross-functional teams without formal authority
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.
Skills Required
- Bachelor's degree
- At least 5 years of experience as a Product Manager, Project Manager, Business Analyst, or similar cross-functional role
- Deep understanding of clinical trial industry best practices in process improvement and operational excellence
- Proven experience implementing large-scale process improvement initiatives
- Excellent written and verbal communication skills
- Excellent analytical skills
- Demonstrated ability to innovate
- Strong team leadership and facilitation skills
- Ability to influence cross-functional teams without formal authority
Clario Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clario and has not been reviewed or approved by Clario.
-
Leave & Time Off Breadth — Time off is described as generous, including flexible PTO for some roles and up to 26–31 PTO days for eligible staff. The calendar includes 15 paid company holidays and a Winter Break.
-
Healthcare Strength — Healthcare offerings include multiple medical plan options via Highmark with coordinated care navigation, plus dental and vision through established carriers. Employer HSA contributions and mental-health support broaden the package.
-
Inclusive Benefits Coverage — Coverage highlights include domestic-partner eligibility, transgender-inclusive care, and HIV prevention/treatment. These inclusive elements are presented alongside broader inclusion commitments.
Clario Insights
What We Do
-- Clario has been named a Top Workplace by Energage for the 2022 Top Workplaces USA national awards. -- Clario generates the richest clinical evidence by fusing our deep scientific expertise and global scale into the broadest endpoint technology platform. By doing this, we empower our partners to transform lives. With almost 50 years of experience, 19,000 clinical trials, and 870 regulatory approvals, Clario has mastered the ability to generate rich evidence across a Trial Anywhere™ portfolio: decentralized (DCT), hybrid and site-based clinical trials. With 30 facilities in nine countries across North America, Europe, and Asia Pacific, Clario delivers the power of certainty. Partners ————— Clario brings the best of ERT and Bioclinica together to work alongside our partners to solve some of their biggest questions on topics such as: - eCOA vs. paper - Decentralized Clinical Trial (DCT) - Rescue a clinical trial - Broad endpoint technology: cardiac safety, imaging, respiratory And many more. People ———— We are so honoured to be named a 2022 Top Workplace by Energage. One of our leading values at Clario is People First Always. We help individuals build meaningful careers at Clario as they serve to help transform patients lives. Join us on this journey and check out our careers page: https://clario.com/careers/
