Business Operations & Governance Coordinator

Department: Operations
Employment Type: Permanent
Salary: Market related

Company Description:

Boxfusion is a proudly South African technology company with over 16 years of innovation in government digital transformation. We are driven by a singular purpose: to improve people's lives by building software that changes how government works. From our award-winning SmartGov platform to our open-source Shesha framework and AgriTech innovations, our solutions touch millions of South African citizens daily. Our people are the engine behind this mission, and we invest in their growth, curiosity and impact.

Overview:
The Business Operations & Governance Coordinator plays a critical role within the COO Office, acting as the central point of coordination for enterprise-wide governance, reporting, and operational oversight. This role ensures that governance rhythms operate effectively, executive visibility is maintained, and actions, risks, and dependencies are tracked through to completion. You will partner closely with senior leadership (EXCO and MANCO), enabling disciplined execution, proactive risk management, and continuous operational improvement across the organisation.

Key responsibilities:
Governance Coordination & Administration:

• Maintain enterprise governance registers (actions, risks, issues, decisions,
  dependencies, escalations)

• Ensure all governance data is accurate, complete, and up to date

• Track overdue actions and enforce accountability across stakeholders

• Support governance discipline, standards, and documentation

• Produce weekly governance status and action-aging reports

Executive & Management Reporting:

• Prepare EXCO and MANCO reporting packs and executive summaries

• Consolidate departmental updates into clear, actionable insights

• Maintain governance dashboards and KPI reporting

• Identify trends, risks, and areas requiring executive attention

• Standardise reporting templates and improve reporting quality

Meeting Coordination & Governance Support:

• Coordinate governance meeting agendas, packs, and stakeholder inputs

• Capture actions, decisions, and escalations during meetings

• Ensure minutes are accurate and distributed within SLA timelines

• Track post-meeting actions and enforce closure discipline

• Maintain a complete and auditable governance trail

Cross-Functional Coordination:

• Track and manage interdepartmental dependencies

• Proactively identify and escalate blockers

• Facilitate alignment and information flow across teams

• Support resolution of operational bottlenecks

• Build strong collaborative relationships across all business units

Transformation & Operational Maturity

• Support tracking of transformation initiatives and roadmap progress

• Identify and drive process improvement opportunities

• Contribute to governance maturity and operational excellence initiatives

• Assist with continuous improvement and reporting enhancements

Qualifications & Experience:
Minimum Requirements:

• Diploma or Bachelor’s Degree in Business Administration, Operations, Project Management, or related field

• 2–5 years’ experience in operations coordination, PMO support, governance, or business operations

• Proven experience in cross-functional coordination and stakeholder engagement

• Exposure to executive reporting or governance environments

Advantageous:

• Experience within technology, professional services, or financial services environments

• Exposure to transformation programmes or operational improvement initiatives

• Familiarity with governance frameworks or PMO structures

• Experience with Power BI, Tableau, or reporting tools

• Project management certifications (CAPM, PMP, PRINCE2)

Skills
Technical Skills

• Governance tracking and register management

• Advanced Excel / Google Sheets (pivot tables, dashboards, formulas)

• Executive reporting and data consolidation

• Documentation and process management

• Meeting coordination and administration

• Exposure to collaboration tools (Microsoft 365, SharePoint)

Behavioural Skills

• Strong organisation and prioritisation abilities

• High attention to detail and accuracy

• Excellent follow-through and accountability

• Professional communication across senior stakeholders

• Strong judgement and escalation awareness

• Ability to influence without formal authority

• Resilience under pressure and proactive problem-solving

Application Process:
We know a CV doesn’t tell the full story, so our process includes a short set of practical assessments to better understand your strengths and fit for this role. You can expect assessments covering:

• Problem Solving

• Microsoft 365

• Communication

• Critical Thinking

• Big 5 (OCEAN) Personality Assessment

Total estimated time: ±50 minutes

Please ensure you complete assessments in one sitting using a stable internet connection.
Link to assessments: https://app.testgorilla.com/s/lc7kir8i

We’re looking forward to getting to know the real you — beyond your CV. Good luck!

Important: Please complete the assessments in one sitting using a stable internet connection. Avoid copying and pasting; the system includes proctoring features that may flag irregular activity