The Role
About Mashgin
Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.
Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.
We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.
Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, you’re not just an employee—you’re an owner. We might do things differently than most startups… but then again, most startups aren’t profitable with an army of raving fans behind them.
Position Summary
Mashgin is looking to hire our first Business Operations Director to partner closely with our CRO, CEO, and senior leadership team in tackling some of the most important growth challenges for the company. You will collaborate across Engineering, Finance, Product, Go-to-Market, and Operations teams on a range of projects aimed at increasing sales, improving the customer experience, and operating more efficiently.
Ambiguous by design, the role requires someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable operating across teams, and leading through influence.
This is a hybrid remote role where you may be expected to work from our Palo Alto, CA HQ a few days a month. The ideal candidate has experience at a high-growth B2B SaaS startup and is passionate about being part of a fast-paced, fast-growing company.
You Will Be
- Taking on a mix of strategy and operations projects to accelerate growth, improve the customer experience, and increase operational efficiency
- Working closely with leaders across the company on a project basis; finding and taking advantage of opportunities for growth, jumpstarting new teams/initiatives, and helping to get the most important new initiatives off the ground.
Projects could include items such as:
- Developing and launching a channel sales program
- Building the strategy and overseeing Mashgin’s international expansion (identifying cross-functional team requirements/dependencies, prioritizing markets, project managing new country launch process, etc.)
- Undertaking market sizing projects to inform product development priorities
- Reviewing pricing models and proposing adjustments based on vertical and product mix
- Establishing business metrics and evaluating GTM performance across segments, guiding sales and marketing investment
Minimum Qualifications
- 9+ years of relevant experience in investment banking, management consulting, private equity, corporate planning, business finance, analytics, or related fields
- Demonstrated ability to distill complex issues into structured frameworks and develop concrete action plans
- Comfort with performing analytical work with large data sets to perform modeling, forecasting, and sales analyses
- Experience working with executive leadership and partnering with sales leadership
- Demonstrated ability to build processes from scratch
Preferred Qualifications
- Strong understanding of retail payment systems
What We Offer
- An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
- Excellent health, dental and vision insurance for you and your dependents
- 401k plan
- Flexible PTO policy
- Catered lunch in office with fully stocked snacks and beverages
- Pet insurance for your fur babies
- Voluntary life insurance plan
- Competitive salary and options in a small, rapidly scaling company
Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Notice on fraudulent jobs
We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, claiming to represent Mashgin. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Mashgin, and Mashgin is not responsible for fraudulent offers or requests for personal information or payments. Mashgin will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Mashgin job postings or offers should consult the job postings on our mashgin.com career site. If you think you've been scammed, please reference this site for more information.
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The Company
What We Do
At Mashgin, we are developing the future of checkout experiences. We aim to reduce the friction between customer desires and their ability to be on their way.
