Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.
Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years.
We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others.
We're a team of 170+ across 26 states and 7 countries, headquartered in New York City.
Lithic is hiring for Business Operations, Program Management: a generalist role dedicated to the Program Management (PM) business line, where Lithic owns the bank relationship, handles compliance, and runs the client's card program end to end. We're expanding Program Management this year, and this person will build and run how it operates day to day, meaning the processes, reporting, and coordination across teams that today happen informally. This is a chance to build real depth in how sponsor bank partnerships and card programs work, in payments and fintech more broadly, while working directly with the Head of Program Management.
Job responsibilities:- Own how PM operates day to day, meaning the process, tooling, and reporting that let the business actually be run and measured
- Take on cross-functional projects that touch Risk, Compliance, Bank Operations, Legal, Sales, and Product, and see them through to a result, not just a status update
- Assist in building and launching new PM initiatives from concept to completion, whether that's a new bank partnership, a new product construct, or a new managed-service offering
- Build the reporting PM needs and doesn't currently have
- Turn ad hoc process into something documented and repeatable, and find the parts worth automating
- Be the person other teams come to with PM operational questions
- 4+ years in consulting, banking, fintech, or business operations
- A generalist who's comfortable owning ambiguous, cross-functional work without a playbook to follow
- Experience building processes from scratch and achieved results through strong stakeholder partnership rather than mandate
- Strong analytically; can stand up metrics and reporting from nothing
- Experience running cross-functional projects involving both internal teams and outside parties
- Payments or fintech operations background (sponsored bank programs, BaaS, issuer processing) is a plus, not required
- Experience or strong interest in utilizing AI automation tooling to improve workflows
The annual U.S. salary range for this role is $75,000 - $100,000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.
This is a hybrid position. Candidates must be located within a commutable distance to our NYC office in Soho. We do not offer visa sponsorship or assistance.
- Unlimited PTO
- 12-weeks fully paid parental leave
- 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
- Work From Anywhere: work from anywhere in the world 4-weeks each year
- 3% cashback on card purchases with your complimentary Privacy.com employee account
- Health, vision, and dental insurance; HSA Contribution Match
- 401(k) match
- Voluntary Life Insurance and STD/LTD
NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs.
In-office employees receive:
- Commuter benefit
- Catered lunch every Tuesday and Thursday
Skills Required
- 4+ years of experience in consulting, banking, fintech, or business operations.
- Ability to own ambiguous, cross-functional work independently without an established playbook.
- Experience building processes from scratch and achieving results through stakeholder partnership.
- Strong analytical skills, including the ability to establish metrics and reporting.
- Experience managing cross-functional projects involving internal teams and external parties.
- Payments or fintech operations experience, such as sponsored bank programs, BaaS, or issuer processing.
- Experience or strong interest in using AI automation tooling to improve workflows.
Lithic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lithic and has not been reviewed or approved by Lithic.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with descriptions of comprehensive plans and even unlimited mental‑health therapy coverage. Company materials also note contributions toward premiums.
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Leave & Time Off Breadth — Time‑away policies include flexible/unlimited PTO and a fully paid four‑week sabbatical after five years. Paid holidays and bereavement leave are also cited.
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Parental & Family Support — Family support features 12 weeks of fully paid parental leave for new parents. This policy is prominently listed alongside other core benefits.
Lithic Insights
What We Do
Before Lithic, we started Privacy.com in 2014 to build the safest and easiest way for consumers to pay online. We worked with a legacy issuer processor and it took us over a year to launch our card program. Even after we were up and running, scaling and ongoing maintenance were a pain—batch processing delays, scheduled downtime windows, and black-box systems we couldn't debug. From this experience, we learned firsthand that the financial services supply chain is broken—in the United States, the industry is still dominated by 30-year-old companies that run on mainframes. So we built Lithic, the issuing and processing infrastructure we always wanted, with developer-friendly, modern, well-documented APIs, insanely fast speed-to-market, and flawless reconciliation—purpose built to give card issuers extremely high levels of observability, control, and flexibility over their card programs. We own the entire technical stack: direct connections to Visa, Mastercard, and Amex, our own authorization engine delivering sub-100ms responses, an immutable ledger system, and real-time webhooks for every transaction event. Today, we power card programs for 100+ innovative companies including Mercury and Privacy.com—maintaining 99.99+% uptime without maintenance windows while processing billions in payment volume. And we're just getting started. Lithic currently has 150+ employees in 26 states and 6 countries, with an HQ in NYC, backed by Bessemer, Index, and Stripes.
Why Work With Us
Our team is at the center of everything we do. But we know that work isn't everything, we value flexibility and quality benefits. We strive to be a place where you know your ideas are always heard, you and your teammates learn from each other and make each other better, and you know your work is impacting users and the industry at large.
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