- Radical customer centricity
- Ownership-driven culture
- Keeping everything simple
- Long-term thinking
- Complete transparency
About the Role
We are looking for a detail-oriented and execution-focused Business Operations & Analyst professional to support the day-to-day operations of our US Stocks business under Groww IFSC. This role will be responsible for business monitoring, operational execution, customer grievance management, and ensuring critical business metrics remain within defined thresholds.
The ideal candidate should possess strong analytical skills, operational discipline, and the ability to coordinate effectively across internal and external stakeholders to ensure seamless business operations and superior customer experience.
GIFT City, Ahmedabad, Gujarat
Business Monitoring & Operations
- Track and monitor daily business volumes, transaction values, and key operational metrics
- Maintain operational dashboards and ensure timely reporting of business performance
- Identify deviations, exceptions, or breaches in key metrics and proactively escalate them to relevant stakeholders
- Coordinate with internal teams, partners, and external stakeholders to resolve operational issues and restore metrics to expected levels
- Drive timely closure of operational incidents and track corrective actions
- Ensure smooth execution of established operational processes and controls
- Manage end-to-end customer grievance resolution for the US Stocks business
- Ensure adherence to defined turnaround times (TATs) and service standards
- Act as a liaison between customers and internal teams to facilitate timely issue resolution
- Identify recurring customer issues and drive root-cause analysis
- Support and ensure accurate and timely execution of RAA payouts for US Stocks customers
- Coordinate with relevant teams to ensure smooth processing and reconciliation of payouts
- Capture, categorize, and track customer pain points and operational challenges
- Generate actionable insights from customer feedback and operational data
- Work with business and product teams to improve processes, customer experience, and operational efficiency
- Experience in banking, brokerage, fintech, wealth management, or capital markets operations
- Prior exposure to customer grievance management and operational monitoring
- Understanding of US Stocks, international investing, or cross-border investment products will be a strong advantage
- Experience working within regulated financial services environments is preferred
- 3 - 4 years of relevant experience
Skills Required
- Strong analytical skills and operational discipline
- Ability to coordinate across internal and external stakeholders to resolve issues
- Experience in banking, brokerage, fintech, wealth management, or capital markets operations
- Prior exposure to customer grievance management and operational monitoring
- Understanding of US Stocks, international investing, or cross-border investment products
- Experience working within regulated financial services environments
- 3-4 years of relevant experience
Groww Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Groww and has not been reviewed or approved by Groww.
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Equity Value & Accessibility — Equity is considered a meaningful part of total compensation for some roles, with an IPO path highlighted as creating ESOP value. This potential upside is viewed more favorably in senior engineering and management tracks.
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Wellbeing & Lifestyle Benefits — Benefits commonly include health insurance, gym access, team outings, and training support. These basics contribute to a decent but not standout perk package.
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Parental & Family Support — Maternity and paternity leave are listed among offered benefits. This provides baseline family support consistent with standard Indian tech benefits.
Groww Insights
What We Do
We are a strong and enthusiastic team focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo. Are you as passionate about defying conventions and creating something extraordinary as we are? Let’s chat. Our Vision Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians. Our Values Our culture enables us to be what we are — India’s fastest-growing financial services company. Everyone at Groww enjoys the autonomy and flexibility to bring their best work to the table, as well as craft a promising career for themselves. The values that form our foundation are: Customer centricity Ownership-driven culture Keeping everything simple Long-term thinking Complete transparency
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