Business Operations Analyst

Job Description
If you're passionate about Sales, you have found the right team.
As a Payment Settlement Analyst, within the Sales team, you will emphasize the importance of the role in maintaining accurate reconciliation in the healthcare payments sector. You will monitor electronic payment settlements, perform bank reconciliations, manage invoicing processes, and resolve account chargebacks.
Job Responsibilities:

• Monitor electronic payment settlements (EFT, ACH, Credit Cards) to ensure accuracy between healthcare providers, health plans, and patients.
• Perform bank reconciliations and manage invoicing processes.
• Create and manage cases in Salesforce for ACH Returns, ensuring timely resolution through customer outreach.
• Collaborate with customers and processors to resolve account chargebacks.
• Research and address reconciling items as needed.
• Prepare daily and monthly settlement reports for compliance and audit purposes.
• Stay informed on electronic payment processing, NACHA rules, and new payment products in an innovative environment.

Required Qualifications, Capabilities, and Skills:

• Proficiency in Microsoft Office, especially Excel.
• Strong oral and written communication skills.
• Ability to communicate effectively across departments, fostering a positive and cooperative work environment.
• Proven ability to manage multiple priorities in a fast-paced setting.
• Discretion with confidential information.
• Team-oriented with a commitment to company success.
• BA/BS in Finance or Accounting.

Schedule: Monday-Friday, 8:00am-5:00pm
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.