.png)
With the acquisition of Meraki, Cisco created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, Cisco Meraki is crushing its sales targets and continuing to win new logos in the commercial and enterprise markets.
We are seeking a Channel operation manager to enable and lead our partner operations in Japan. This individual must be able to get going quickly, embrace change, and find excitement in working at the forefront of Cisco Meraki’s international expansion.
As Channel operation manager, you will need to work cross functionally within Cisco to support existing relationships and lead new process to improve product orderability. This role will also need to be familiar with operational processes pertaining to Meraki’s ability to fulfill customer orders in Japan. This role is perfect for someone who enjoys learning something new every day and solving complex problems to make an impact in a fast-growing organization.
Your role:
We are currently in search of a Business Operations Analyst with exceptional analytical and data storytelling skills to lead our end-to-end operations in Japan. The successful candidate will be skilled at deriving insights from data, possess expert-level proficiency in Excel, and have a strong track record of building and delivering compelling presentations. This role is crucial in driving business and system process efficiencies, operational trainings and enablement, and in elevating the customer experience and processes.
Key Responsibilities:
· Analyze and optimize end-to-end business processes to enhance efficiency and improve customer satisfaction.
· Listen to functional customer feedback to lead the design and implementation of new processes to streamline operations.
· Drive the development and delivery of operational training programs to ensure all channel operations stakeholders are well-equipped to meet business needs.
· Collaborate with cross-functional teams, including fulfillment operations, sale, channel sale, IT, customer service, sales, and finance, to ensure seamless integration of processes and systems.
· Monitor and report on the performance of Americas business operations, identifying trends and recommending solutions to improve processes.
· Serve as a subject matter expert on operational best practices and stay abreast of industry trends.
· Develop and maintain documentation for operational procedures and process maps.
· Facilitate change management initiatives and ensure that changes are effectively communicated to all stakeholders.
· Lead projects to enhance the customer experience, ensuring that customer needs are met efficiently and effectively.
· Utilize data analytics to drive decision-making and prioritize operational improvements.
· Support the Americas Operations Manager in strategic planning and execution of operational goals.
Qualifications:
· Bachelor’s degree in Business Administration, Operations Management, or a related field.
· 5+ years of experience in supply chain operations, business operations or project/program management.
· Exceptional skills in communication, data analysis, change management, organization, presentation, and data storytelling.
· Proficient in Excel and Power Point, ERP systems, CRM platforms, and other operational software.
· 5+ years of experience working with cross functional teams in a highly dynamic environment.
· Demonstrated leadership, self-motivation, autonomy, and organizational process.
· Capacity to manage and deliver on multiple, competing projects simultaneously.
· Proven analytical skills with a focus on practical execution.
· Approachable, engaging, and capable of working with diverse teams.
· Knowledge of Six Sigma, Lean, or other process improvement methodologies is a plus.
· Customer-focused mindset with a commitment to delivering high-quality service.
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Top Skills
What the Team is Saying
What We Do
Meraki is a Greek word meaning “something done with soul, creativity, or love.” With this name as our mantra, we’re building a welcoming workplace that attracts eclectic, curious, purposeful people who unite to ignite our customers’ passions. Together, we create powerful, simple technology with the potential to change everything.
Why Work With Us
We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters—like teaching kids, running businesses, keeping airports safe, and connecting disaster victims with relief. That’s the real power of simplicity.
Gallery
Cisco Meraki Teams
Cisco Meraki Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
