Business Operations Analyst- Product Operations

About Whisker Labs

We’re on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We’re steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit tingfire.com for more information. 

About the Role

As a startup, we wear several hats, obsess over the front line, and execute with an owner’s mindset. This Business & Product Operations Analyst role is no different. Reporting to the Director of Product Operations, you will be a force multiplier for the team—owning the details, driving cross-functional execution, and translating business needs into clear, actionable work for Engineering.

This role is both internal- and external-facing. You’ll partner closely with Product, Engineering, Programs/Operations, Marketing, and our external partners to scope problems, craft solutions, and get things done.

What You'll Do

• External partner operations: Serve as an operational point for external partner integrations with our products. Manage requirements, SLAs, data exchanges/reporting, issue triage, and release readiness. Capture decisions and ensure follow‑through.
• Cross‑functional collaboration: Partner with Product, Engineering, Programs/Operations, Marketing, Customer Care, Fire Safety, and Finance to drive outcomes across shared projects.
• Backlog prioritization & delivery tracking: Facilitate backlog grooming and sprint planning; track milestones, dependencies and blockers; and triage requests, align stakeholders on priorities, and translate needs into Jira epics/stories.
• Launch readiness: Plan and coordinate UAT/QA, manage document release notes/runbooks, and ensure operational readiness for launches across teams and partners while coordinating across the organization.
• Process mapping, SOPs & documentation: Map current/future‑state workflows, write/update SOPs, maintain Confluence pages/decision logs/project artifacts, and identify automation/streamlining opportunities.
• Analysis & reporting: Query and reconcile data, validate assumptions, measure impact, and create lightweight dashboards/reports for internal and external stakeholders.

Required Skills & Experience

• 3–6+ years in a Business Analyst, Product Operations, Project/Program Coordination, or similar role in a tech-enabled environment.
• Demonstrated ability to work cross-functionally with Product, Engineering, Programs/Operations, and Marketing; comfort collaborating with external partners.
• Customer and partner empathy; ability to translate non-technical needs into technical work and vice versa.
• Experience collaborating with Engineering and participating in Agile ceremonies; familiarity with UAT/QA best practices.
• Mastery of Jira (epics/stories, workflows, dashboards) and Confluence or similar documentation tools for requirements writing (user stories, acceptance criteria), process mapping, and backlog management.
• Excellent organization, attention to detail, and follow-through; proven ability to engage in multiple projects without sacrificing quality.
• Analytical problem-solver with hands-on skills in Excel (lookups, pivots) and comfort working with data.
• Ability to create basic dashboards or reports for stakeholders; familiarity with BI tools (e.g., Looker, Tableau, Power BI) is strongly preferred.

Nice to Have

• Experience in insurance, utilities, IoT, or other regulated/partner-driven environments.
• Comfort with APIs/JSON and tools like Postman for lightweight request/response validation.
• Experience building stakeholder dashboards (Looker, Tableau, Power BI, or similar)
• Experience working as an admin in modern e-Commerce platforms, mobile apps, or lifecycle messaging tools.

What You’ll Bring

• A detail-obsessed, “get it done” mindset with a bias for action and outcomes.
• Curiosity to dig into the nuance, uncover edge cases, and pressure-test assumptions.
• An ownership mentality—comfortable prioritizing, making recommendations, and moving work forward.

Why Join Us?

By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you’ll love Whisker Labs.

Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.