The Role
Lead and manage complex banking operations projects across strategy, process reengineering, technology, and controls. Build business cases, define scope, manage stakeholders, track milestones, mitigate risks, and ensure delivery within time, budget, and quality standards following SDLC and project governance.
Summary Generated by Built In
Job Summary & Responsibilities
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.Preferred Qualifications
Minimum Experience: minimum of 10 years of experience in business operations analysis or related roles;
Required Knowledge, Skills & Abilities: strong analytical, problem-solving, and decision-making abilities; excellent communication and interpersonal skills; proficiency with business management software and data analysis tools; ability to work collaboratively with internal and external stakeholders; knowledge of business operations and regulatory requirements preferred.
Job Summary:
The Business Operations Analyst is responsible for analyzing and optimizing Pinnacle's business processes to drive operational efficiency, support strategic objectives, and ensure compliance with internal policies and external regulations. This role collaborates with cross-functional teams to identify opportunities for improvement, implement solutions, and monitor performance metrics.
Job Duties and Responsibilities:
The Business Operations Analyst is responsible for analyzing and optimizing Pinnacle's business processes to drive operational efficiency, support strategic objectives, and ensure compliance with internal policies and external regulations. This role collaborates with cross-functional teams to identify opportunities for improvement, implement solutions, and monitor performance metrics.
Job Duties and Responsibilities:
- Analyze business operations and workflows to identify trends and areas for improvement; develop and implement process enhancements to increase efficiency and accuracy; ensure compliance with internal policies and external regulatory requirements; prepare and maintain operational reports and documentation; collaborate with various departments to optimize service delivery; monitor and report on performance metrics; assist with audits and quality assurance initiatives; support training and onboarding of new team members; resolve operational issues and provide recommendations; stay current with industry trends, technologies, and regulatory changes.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree in Business Administration, Finance, or related field;
Minimum Experience: minimum of 10 years of experience in business operations analysis or related roles;
Required Knowledge, Skills & Abilities: strong analytical, problem-solving, and decision-making abilities; excellent communication and interpersonal skills; proficiency with business management software and data analysis tools; ability to work collaboratively with internal and external stakeholders; knowledge of business operations and regulatory requirements preferred.
Skills Required
- Bachelor's degree in business administration or related field or equivalent combination of education and experience
- Five years of project management experience in multiple technologies and functions
- Knowledge of business management principles including strategic planning, resource allocation, production methods, and coordination of people and resources
- Broad knowledge of Synovus' key functions and banking operations
- Knowledge of business process design, internal control systems, and project management with strong analytical aptitude
- Knowledge of software development process including requirements gathering, analysis and design, development tools and technologies, release and version control, testing methodologies, and deployment management
- Skill presenting and explaining technical information to establish rapport, persuade others, and gain understanding
- Strong conceptual and creative skills
- Strong teamwork and interpersonal skills at all levels of management
- Strong presentation and facilitation skills
- Strong verbal and written communication skills
- Ability to blend creativity, problem solving, and technical skills
- Proficiency with Microsoft Office programs, including Excel, Visio and Microsoft Project
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
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The Company
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
