Business Operations Analyst/Associate

Leona is on a mission to empower everyone to take the best care of themselves, their patients, and their loved ones. We have an ambitious goal: to transform the way the world interacts with healthcare, because where you live shouldn't determine the quality of care you receive.

For patients, managing your health should feel empowering, not intimidating. For doctors, we want to eliminate the administrative noise so you can focus on what matters most: delivering exceptional care. We're reimagining what it looks like for doctors to care for patients in an AI-first world — starting with a platform that streamlines doctor-patient communication via WhatsApp, acting as an AI clinical assistant that automates non-urgent tasks, surfaces what's urgent, and gives patients the convenience of reaching their care team 24/7.

With bases in San Francisco and Mexico City, our team brings together years of experience scaling companies like Uber, Rappi, Modern Fertility, and Wonder across the US and Latin America. We're backed by a16z, General Catalyst, and Accel, and a remarkable group of angels including the founders of Nubank, Rappi, and Maven Clinic.

If you're hungry to build 0-to-1, and roll up your sleeves to make magic, thrive in ambiguity, and care deeply about building a better future, this role might be the perfect fit for you.

The Role

Location: Mexico City (ideal), other states in Mexico

Hybrid / Remote

At Leona, we’re reimagining how the world connects with healthcare—and you’ll be right at the center of it. As a Business Operations Associate, you’ll design the processes, insights, and strategies that keep us fast, efficient, and ready to scale

Key Responsibilities:

• Collect, analyze, and interpret data related to operational performance, patient outcomes, and key performance indicators (KPIs).

• Create and maintain comprehensive dashboards and reports to monitor operational trends and identify opportunities for improvement.

• Guide doctors through the onboarding process, from initial signup to full activation of their Leona account

• Act as the main point of contact for a portfolio of new users during their first weeks on the platform

• Provide regular performance updates to leadership and stakeholders.

• Design streamlined processes that minimize errors, enhance results, and maintain both speed and reliability

• Develop and implement strategies to streamline workflows, reduce costs, and enhance operational effectiveness.

• Assist in the development of the company's strategic plan, working with senior leadership to define goals, objectives, and key initiatives.

• Conduct market research and competitive analysis to identify growth opportunities and threats.

• Collaborate with various teams, including operations, finance, growth, and product development, to align strategies and drive results.

• Act as a liaison between different departments to facilitate communication and coordination.

Qualifications:

• Bachelor's degree in business, economics, engineering, or a related field

• 0-2+ years of experience in operations analysis, strategy, or management consulting, preferably in healthcare.

• Strong analytical and problem-solving skills.

• Proficiency in data analysis tools and software (e.g., LLMs, Excel, SQL, data visualization tools).

• Excellent communication and interpersonal skills.

• Project management experience is a plus.

• Knowledge of healthcare industry trends and needs is advantageous.

What You Can Expect

• Real impact from day one: From your very first week, your work will directly influence how doctors deliver care and how patients experience it. You’ll see the results of your ideas in real time in our fast-moving, early-stage environment.

• Autonomy & Responsibility: You won’t be “just another cog in the machine”—you’ll own projects, make decisions, and have the guidance and support you need to drive them forward. You’ll be empowered to execute your ideas for maximum impact

• Thriving in Ambiguity: As an early-stage startup, not everything will be defined—and that’s part of the adventure. You’ll help design the path forward, turning uncertainty into opportunity and ideas into reality.

• Continuous Growth: You’ll learn fast—about health-tech, about startups, and about yourself. Every project will push you to grow new skills, take on new perspectives, and raise the bar for what’s possible. As Leona grows, so will you

• Learning & Development: We invest in your growth through mentorship, training, and exposure to new challenges. You’ll have the chance to work alongside experienced leaders and gain skills that will stay with you for the rest of your career.