Business Office Manager

• Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
• Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
• Innovation: we bring together the right technologies and services to design solutions that work.
• Passion: we are passionate about – and dedicated to – public services and improving people’s lives.

• Manage service desk requests and procurement workflows
• Coordinate monthly and quarterly invoicing, reconciliations, and reporting
• Maintain product catalogues and pricing for online service portals
• Raise and process purchase orders in Certinia
• Liaise with suppliers to secure competitive pricing and ensure timely delivery
• Monitor stock levels and manage asset records, including tagging and CMDB updates
• Handle warranty and out-of-warranty repairs
• Prepare and issue invoices (manual, milestone, and proforma)
• Support contract renewals for third-party services, SSL certificates, and domain names
• Manage monthly overtime and on-call payment processes
• Coordinate recognition and award purchases for long-service milestones
• Work closely with wider finance and business units to ensure smooth adoption of new tools and procedures through effective communication and training

• Minimum of 5 years’ experience in a similar team leader role
• Strong organisational skills and ability to manage multiple priorities
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy in financial and administrative tasks
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Willingness to learn new systems and tools
• A proactive approach to problem-solving and continuous improvement
• Ability to build strong relationships with suppliers and internal teams
• Comfortable handling deliveries and stock management

WHAT WE CAN OFFER YOU:
This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.
Benefits include:
• Enhanced Pension Scheme
• Health Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
• 25 days annual leave (with the option to buy more)