Business Manager

ABOUT THE ROLE

Pretty Goes is seeking a responsible, organized and commercially minded Business Manager to oversee the day-to-day operations of the business and ensure the smooth running of both its physical store and online sales operations.

The successful candidate will be responsible for monitoring stock levels, supporting sales activities, managing customer feedback, maintaining proper store presentation across physical and online platforms, and assisting with the coordination of marketing events.

JOB SUMMARY

The Business Manager will support the overall day-to-day management of Pretty Goes, with responsibility for stock monitoring, sales support, customer feedback, store presentation and marketing-event coordination.

The role requires an individual who is commercially aware, organized and comfortable working across both physical and online retail operations.

The successful candidate will also be expected to maintain accurate stock and sales information, support POS operations and apply basic accounting knowledge in the day-to-day management of the business.

KEY RESPONSIBILITIES

1. Stock Management

• Monitor stock levels across the physical store and online inventory.
  
• Keep accurate records of available stock.
  
• Identify products that are running low and communicate replenishment requirements to management.
  
• Monitor stock movement and identify unusual variances or discrepancies.
  
• Assist with regular stock counts and inventory checks.
  
• Ensure products are properly organized and presented within the store.
  
• Ensure online product availability accurately reflects actual stock levels.
  
• Communicate stock-related issues promptly to management.
  

2. Sales & Customer Management

• Support the day-to-day sales activities of Pretty Goes.
  
• Attend to customers and provide professional assistance throughout the purchasing process.
  
• Process customer purchases using the approved POS system.
  
• Provide customers with accurate information about available products.
  
• Handle customer enquiries and feedback professionally.
  
• Record and communicate relevant customer feedback to management.
  
• Assist in resolving routine customer concerns and escalate significant issues where necessary.
  
• Support efforts to improve customer satisfaction and encourage repeat business.
  

3. Physical & Online Store Management

• Ensure the physical store is properly arranged, organized and presentable.
  
• Maintain appropriate product placement and visual presentation within the store.
  
• Ensure products are displayed in a manner that supports customer experience and sales.
  
• Monitor the presentation of the online store and ensure products are properly displayed.
  
• Ensure product information, availability and presentation are appropriately maintained online.
  
• Identify areas where the physical or online store layout can be improved.
  
• Work with management to implement changes to store presentation and product arrangement.
  
• Ensure the physical and online stores consistently reflect the brand's standards and image.
  

4. Basic Accounting

• Operate and manage the store's POS system for daily sales transactions.
  
• Ensure sales transactions are accurately recorded.
  
• Monitor daily sales records and transaction information.
  
• Assist with basic sales reconciliation where required.
  
• Maintain accurate records of cash, POS and other approved payment transactions.
  
• Identify and report discrepancies in sales or payment records.
  
• Apply basic accounting principles to routine business operations.
  
• Maintain appropriate documentation for sales and other relevant transactions.
  

5. Marketing Event Coordination

• Assist management in planning and coordinating marketing events.
  
• Support the preparation and execution of promotional activities.
  
• Assist with the logistical arrangements required for marketing events.
  
• Coordinate with relevant vendors, staff or external parties where necessary.
  
• Ensure products, promotional materials and other required items are available for events.
  
• Support the business during marketing activations and promotional activities.
  
• Provide feedback to management on customer response and event performance.
  
• Assist with post-event organization and follow-up activities.
  

QUALIFICATIONS

• Bachelor's degree in Business Administration, Business Management, Accounting, Marketing or a related discipline.
  
• Minimum of 1–2 years' relevant work experience.
  
• Previous experience in retail, sales, business operations or a related environment is an advantage.
  
• Basic knowledge of accounting and financial record-keeping.
  
• Basic understanding of stock and inventory management.
  
• Experience working with physical and/or online retail operations is an advantage.