Business Management - Design and Operations

Job Description
Join JPMorgan Chase to drive customer-centric digital transformation and elevate your career in design management.
As a Design Program Manager within the Design and Customer Experience team, you will collaborate with designers, product owners, and engineers to create customer-led products and services. You will manage workflows and processes to support digital design projects, ensuring customer satisfaction through innovative solutions.
Job responsibilities:

• Oversee and manage a product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity management.
• Partner with Design Lead, Product Owners, Tech Leads, and Scrum Masters on Discovery and Delivery, as well as concept readiness and artifact quality.
• Consult with design teams to develop clear plans, including size, scope, sequence, and next steps for design activities.
• Facilitate cross-impacting project discussions with multiple Design teams and stakeholders.
• Collaborate with DCE, Product, Line-of-Business, Data and Analytics, and Tech teams to understand customer problem statements, market demand, and desired outcomes.
• Track projects to ensure milestones are met, project status is documented, and reports are produced as requested.
• Champion ongoing firm-wide and design team process improvements.

Required qualifications, capabilities, and skills:

• Minimum of 5 years of project/program management experience with 3 years in digital design or product teams.
• Understanding of product development lifecycle at scale.
• Thorough understanding of Waterfall and Agile project methodologies.
• Familiarity with Atlassian/Jira Align, JIRA software tools, Monday.com, Figma, or FigJam.
• Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.
• Excellent written and verbal communication skills for presenting complex information and handling sensitive information.
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively, and independently.

Preferred qualifications, capabilities, and skills:

• Experience at both a design studio and a large corporate environment.
• Familiarity with design systems and toolkits.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.