The Role
Lead PayJoy’s Southeast Asia business intelligence function by owning the BI roadmap, KPI frameworks, dashboards, SQL-based data analysis, executive reporting, and A/B testing. Partner with operations, finance, data engineering, and country leadership to identify performance drivers, recommend improvements, track initiatives, and support forecasting. The role also monitors competitive trends, improves data governance, presents insights to executives, and may hire and develop a BI team.
Summary Generated by Built In
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
We’re looking for a Business Intelligence Manager to build and lead the analytics engine behind PayJoy’s growth in Southeast Asia. You’ll own the single source of truth for business and operational performances across all operations team in SE Asia managing Merchant, Promoters, and Sales Enablement (including Training) . You’ll be the to-go person for data, extracting data ( i.e: through SQL, and/or other BI tools), and processing it into decisions for country and regional leadership, and lead a team who goes beyond reporting to drive measurable business impact.
Responsibilities
- Own the BI roadmap for SE countries, defining priorities for dashboards, reporting, and analytical deep-dives in line with company OKRs.
- Define and maintain the KPI framework across sales enablement, promoter operations, and merchant operations, with one agreed definition for every metric.
- Build and maintain dashboards in the company BI tool that give leaders a daily and weekly view of target vs. actual and flag risks early.
- Extract, clean, and reconcile data from multiple sources with SQL so reports are accurate and available for self-service.
- Conduct root-cause analyses on missed targets (such as conversion drops, attendance gaps, and onboarding delays). Turn the findings into prioritized recommendations with clear owners and timelines.
- Measure the impact of campaigns, incentives, training, and process changes on KPIs.
- Build and maintain the core KPI framework, including but not limited to, originations, approval rates, portfolio performance, promoters’ unit economics, and retailer/channel productivity. Ensure consistent metric definitions across markets.
- Lead deep dive analysis on all ops team initiatives, translating findings into clear recommendations and following through to implementation.
- Design and automate executive dashboards and recurring business reviews (weekly, monthly, and quarterly) for country and regional leadership.
- Lead deep-dive analyses on growth, credit risk, and operational performance, translating findings into clear recommendations and following through to implementation.
- Partner with cross-functional teams within the country to frame business questions, size opportunities, and measure the impact of initiatives and experiments.
- Work with Data Engineering to define data requirements, improve data models and pipelines, and uphold data quality and governance.
- Support planning and forecasting cycles with Finance, including budget inputs, target setting, and performance-vs-plan tracking.
- Hire, coach, and develop the BI’s team when it expands. Set a high bar for analytical rigor, business acumen, and stakeholder communication.
- Competitive Intelligence hub: Monitor market and competitive trends in SEA consumer lending and device financing to deliver insights & synthesize strategy.
- Build, manage and improve reporting and tracking of all key success metrics for all ops team, mainly Merchant, Promoters, and Sales Enablement. The role is expected to run weekly meeting cadence with each ops team leader, particularly in running through metrics & data analysis.
- Run and track all A/B Testing performed by all ops team & work hand in hand with them.
- Prepare materials & data request, and present insights for exec meetings
- Build playbooks to record and store all operational excellence assets such as learnings from A/B testing /experiments, dashboards, analytics approach/ lesson; all with the purpose to scale & provide ease of re-use and/or reapplication
Requirements
- Bachelor’s degree in a quantitative field such as Engineering, Statistics, Mathematics, Economics, Computer Science, Business, Analytics or similar. Equivalent practical experience is considered
- 5+ years of experience in business intelligence, analytics,and/or strategy roles, leading BI projects end to end. Experience being the to-go person for data in high-growth startups or companies is preferred.
- Expert SQL skills( data extraction, transformation, and analytical reporting) and hands-on experience with a BI tool such as HEX, Looker, Tableau, Power BI, or Metabase, or others. Advanced proficiency in Excel / Google Sheets & Powerpoint/Google Presentation
- Hands-on experience building dashboard in through BI tool such as Power BI, Looker, Tableau, Mode, HEX, and others
- Track record of building KPI frameworks and executive reporting in a fast-growing company ( i.e: tech, e-commerce, fintech,etc)
- Strong analytical, problem-solving skills, and business acumen, with proven ability to turn ambiguous problems into structured analysis and actionable recommendations.
- Strong attention to detail, discipline to validate & reconcile numbers before sharing, and strong project & stakeholder management skills, with a record of closing the loop on cross-functional actions
- Excellent verbal and written communication and storytelling skills with senior stakeholders, in English & Tagalog or Bahasa Indonesia
- Willingness to work on site and travel, particularly SEA countries.
- Solution-oriented and data-driven, with the ability to work through large, complex datasets and propose practical fixes.
- Strong organizational and prioritization strategy across multiple concurrent requests.
- Adaptable in a fast-paced, high-change environment, and quick to learn new processes and tools.
- Clear communicator who can influence stakeholders at every level, from field teams to senior leaders.
- Experience in the following is a plus,: consumer lending, BNPL, payments, or credit risk analytics, such as portfolio performance, vintage analysis, or collections.
- Experience in analyzing field force initiative program, training impact & effectiveness, merchant onboarding, including KYB/KYC, along with activation processes in a payment / lending environment
- Experience in tech company in SEA (e-commerce, ride-hailing, ,fintech, and other fast growing startups / companies).
- Familiarity with Python or R for analysis and automation, and with cloud data warehouses such as BigQuery, Snowflake, or Redshift.
- Proven AI skill sets being applied to boost the role’s effectiveness( i.e: automation)
- Familiarity with analytics and BI tools (e.g., Hex, Mode Analytics, Tableau, Looker, Power BI)
- Familiarity with other tools (CRM: Zoho, Ticketing: Zendesk, Jira) is a plus
- Experience with ETL/ELT tools and data modeling (e.g., dbt, Airflow).
- Experience with A/B testing and impact measurement.
- Experience in consulting or consulting-style approach
- Experience managing a small team (> 1 team member) of this BI-equivalent role in the previous company
Preferred (not required)
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered Lunch
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Skills Required
- Bachelor’s degree in Engineering, Statistics, Mathematics, Economics, Computer Science, Business, Analytics, or a related quantitative field, or equivalent practical experience
- 5+ years of experience in business intelligence, analytics, or strategy roles, leading BI projects end to end
- Expert SQL skills for data extraction, transformation, and analytical reporting
- Hands-on experience with a business intelligence tool such as HEX, Looker, Tableau, Power BI, Metabase, or similar
- Advanced proficiency in Excel or Google Sheets and PowerPoint or Google Presentation
- Experience building dashboards using BI tools
- Experience building KPI frameworks and executive reporting in a fast-growing company
- Strong analytical, problem-solving, business acumen, project management, and stakeholder management skills
- Strong attention to detail and ability to validate and reconcile data before reporting
- Excellent verbal and written communication and storytelling skills in English and Tagalog or Bahasa Indonesia
- Willingness to work on site and travel, particularly within Southeast Asia
- Ability to analyze complex datasets and propose practical, data-driven solutions
- Strong organizational and prioritization skills across concurrent requests
- Adaptability and ability to learn quickly in a fast-paced, high-change environment
- Consumer lending, BNPL, payments, or credit risk analytics experience
- Experience analyzing field-force initiatives, training effectiveness, merchant onboarding, KYB/KYC, or activation processes
- Experience at a technology company in Southeast Asia
- Familiarity with Python or R for analysis and automation
- Familiarity with BigQuery, Snowflake, or Redshift
- Applied AI skills for automation or role effectiveness
- Familiarity with Hex, Mode Analytics, Tableau, Looker, or Power BI
- Familiarity with Zoho, Zendesk, or Jira
- Experience with ETL or ELT tools and data modeling, such as dbt or Airflow
- Experience with A/B testing and impact measurement
- Consulting or consulting-style experience
- Experience managing a small BI-equivalent team
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
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The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
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