About the Team:
The Strategic Operations team is seeking a passionate and driven Business Improvement Manager to help us deliver key strategic initiatives that support our vision of becoming Australia’s favourite digital bank. In this role, you’ll collaborate across multiple teams, directly influencing both customer and colleague experiences.
About the Role:
As a Business Improvement Manager, you will lead and support a range of business improvement and strategic initiatives—some of which span multiple teams and business units. You’ll work closely with customer-facing teams to ensure initiatives are implemented effectively and sustainably.
Key Responsibilities:
Lead and execute process and team improvement initiatives.
Support the delivery of strategic projects aligned with organisational goals.
Provide subject matter expertise to guide teams through change initiatives.
Assist in the development and execution of change management plans and learning toolkits.
What You’ll Bring:
Proven ability to lead business improvement initiatives from discovery through to implementation.
Strong stakeholder management skills across various levels of the organisation.
Excellent time management and the ability to prioritise competing demands.
Understanding of customer-facing team operations.
Experience in change management and project delivery (desirable).
Familiarity with Agile methodologies and Blaze (desirable).
Working at CommBank
At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 18/06/2025Similar Jobs
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
