About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
About the Role:
Extend is looking for a highly motivated, outgoing, and tech-savvy sales representative with strong business acumen to join our growing Business Development team. As a Business Development Associate, you will generate new business by prospecting outbound leads through cold outreach and work collaboratively across our sales organization to set high-value meetings. This is a highly strategic role that requires creativity, resilience, and the ability to partner effectively with an Account Executive to create new business opportunities.
Joining the Business Development team is an opportunity to fast-track your career in sales. Applicants should have a growth mindset and be excited to work collaboratively across the Revenue organization. You will learn consultative selling and hone in on our best-in-class outbound motion in order to execute our sales strategy. High-performers in the BDA role will open up new opportunities for their career growth within our rapidly growing organization!
We’re looking for a customer-focused, highly motivated, and driven individual with a desire to grow and advance in a career in sales. If you have a proactive customer-first mentality with the passion to demonstrate Extend’s commitment to our merchants, we’d love to talk to you!
Minimum Qualifications:
- 2+ years of sales experience
- A consistent track record of meeting and exceeding goals
Preferred Experience:
- Experience with Salesforce, Outreach, ZoomInfo
- Tech experience or proven success in a fast-paced environment
- Bachelor’s degree OR equivalent experience - a strong passion for fintech or eCommerce is a plus
- Excellent written and verbal communication skills with a paramount focus on detail
- An ability to celebrate change and embrace accountability
Within 2 weeks, you will…
- Complete Extend’s new hire training & onboarding program alongside other new Extend team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
- Partner with the Head of Business Development on key success metrics for your role and how you will measure against them.
- Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
- Acclimate yourself with the day-to-day responsibilities of Extend’s Business Development team by shadowing team members, listening to recorded customer calls, and working closely with our Account Executive team.
Within 1 month, you will…
- Identify and contact prospective clients to build a pipeline through a variety of methods including, but not limited to cold-calling, emailing, and mass email campaigns.
- Create a professional and engaging first impression with our prospects and customers.
- Create, maintain and update our database of prospects with complete information and emails.
- Thoroughly qualify all outbound opportunities and collaborate with Account Executives for a smooth customer experience.
- Generate net new business through outbound prospecting.
- Prioritize leads, research prospects and position relevant product features to solve business needs.
- Manage follow-up with calls-to-action to consistently build a sales pipeline.
Within 2 months, you will…
- Achieve department standards for activity that includes:
- Making a minimum number of quality outbound calls per day.
- Scheduling a minimum number of new quality discovery calls per week.
- Exceed activity and pipeline goals on a monthly basis.
- Consistently reflect on your own skill and development gaps along with the Head of Business Development to identify personal and professional goals.
- Step up as a leader in the Business Development organization by mentoring new hires.
- Contribute significantly to Extend’s growth as we continue to scale our core business.
Expected Pay: $60,000 Base Salary, plus $25,000 annually for On Target Earnings (OTE)*
*The base salary and expected OTE for this position are listed above. OTE is payable based on the Company's variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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What We Do
Extend allows any merchant to offer extended warranties and protection plans through our easy-to-integrate APIs or pre-built eCommerce applications. We power extended warranties both online and offline while also providing consumers with a modern, digitally native experience that eliminates the issues customers face today with legacy offerings.
