BDC Agent — Bob Johnson Toyota
Full-Time | On-Site | 40 Hours per Week
Pay Range: $50,000–$70,000 annually, depending on experience
Schedule: Saturdays and some evenings required
We’re Growing—Join Our Team!
Bob Johnson Toyota, the largest Toyota dealership in the area, continues to grow, and we’re looking for motivated Business Development Center (BDC) Agents to grow with us!
If you have call center experience, strong communication skills, and enjoy helping customers, this is an opportunity to join a busy dealership with a fun atmosphere, plenty of customer activity, and room to advance. Automotive experience is preferred, but not required.
What You’ll Do
- Respond promptly and professionally to incoming sales calls and internet inquiries.
- Help customers take the next step by scheduling and confirming appointments.
- Follow up with prospective customers by phone, text, and email.
- Proactively contact customers about vehicle purchase and trade-in opportunities.
- Keep accurate records of customer conversations and follow-up activity in our CRM.
- Work closely with sales management and the sales team to deliver a smooth customer experience.
- Meet established goals for customer contact, appointments, and follow-up.
What We’re Looking For
- Previous call center experience required.
- Automotive experience preferred, but not required.
- Clear, confident phone skills and strong written communication.
- A positive attitude and a customer-first approach.
- Strong organization, attention to detail, and consistent follow-through.
- Comfort using computers and learning new systems.
- Availability to work on-site, 40 hours per week, including Saturdays and some evenings.
Why Bob Johnson Toyota?
- A growing dealership with strong customer traffic and opportunity.
- A fun, energetic, team-oriented atmosphere.
- Opportunities to learn, develop, and advance within our organization.
- Annual pay range of $50,000 - $70,000, depending on experience.
Ready to bring your call center skills to a growing team? Apply today with your résumé!
Skills Required
- Previous call center experience
- Clear and confident phone skills
- Strong written communication
- Positive attitude and customer-first approach
- Strong organization and attention to detail
- Consistent follow-through
- Comfort using computers and learning new systems
- Availability to work on-site 40 hours per week, including Saturdays and some evenings
- Automotive experience
What We Do
Bob Johnson Auto Group is a privately-owned automotive group serving the Greater Rochester area and New York State for over 50 years. Operating over 20 locations, they provide a wide selection of new and pre-owned vehicles from numerous brands. The company is committed to high-quality vehicle reconditioning and exceptional customer service, offering comprehensive sales, maintenance, and repair solutions for their customers.
