The Role
Promotes and sells Forterro products through outbound and inbound telephone interactions. Identifies customer needs, recommends solutions, manages follow-ups, closes sales, supports service changes and billing issues, maintains CRM records, coordinates with internal teams, and reports sales performance and customer feedback.
Summary Generated by Built In
As a Business Development Representative at Forterro, you will be an integral part of our sales team, responsible for promoting and selling Forterro's products and services. Your role will primarily involve telephonic interactions with existing and potential customers, contributing to our growth and revenue targets.
Responsibilities
- Initiate calls to potential customers from a list of provided leads, including existing customers targeted for cross/up-selling, prior customers, and potential new customers.
- Establish and maintain positive customer relations by providing prompt and accurate services.
- Proactively sell targeted products/services as part of customer interactions.
- Identify customer needs and offer solutions that match Forterro's offerings.
- Work towards sales targets and objectives set by the company.
- Respond to customer-initiated calls to activate services, request changes in products/services, and resolve any product, service, or billing issues.
- Keep track of customer interactions and follow up to close sales effectively.
- Liaise with Forterro Finance teams as required for billing and other financial aspects of sales transactions.
- Coordinate with other departments to ensure a seamless customer experience.
- Maintain records of sales activities, customer responses, and follow-up actions.
- Report sales performance and any customer feedback to the management.
Skills, Knowledge & Expertise
- Bachelor’s degree in Business, Sales, Marketing, or related field
- Previous experience in sales, customer service, or a related field.
- Excellent communication and interpersonal skills.
- Strong phone presence and experience in telephonic sales.
- Ability to understand customer needs and handle different types of personalities.
- Strong listening, negotiation, and presentation skills.
- Proficiency in CRM software and MS Office.
About
Forterro is a federation of ERP software and services companies serving small to mid market companies around the globe, with offices in UK, Germany, Sweden, Switzerland, France, Poland, Bulgaria, India, Morocco and USA. At Forterro, we invest in and help to fortify both local and niche ERP software businesses.Our product line businesses are local, not localized and vertical, not verticalized.
Skills Required
- Bachelor's degree in Business, Sales, Marketing, or a related field
- Previous experience in sales, customer service, or a related field
- Excellent communication and interpersonal skills
- Strong phone presence and telephonic sales experience
- Ability to understand customer needs and handle different types of personalities
- Strong listening, negotiation, and presentation skills
- Proficiency in CRM software and Microsoft Office
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The Company
What We Do
Founded in 2012, Forterro has grown to become a category leader software solutions for the industrial market – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 1,600+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate efficiently and compete effectively.
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