Shape & Create – And make it happen!
Are you a proactive relationship builder with a passion for premium lifestyle brands? Do you thrive at the intersection of retail account management, ecommerce operations, and process optimisation?
We are looking for a dedicated and enthusiastic Business Development Manager UK/IE to join our collaborative Dining & Lifestyle UK team. In this role, you will play a pivotal part in expanding our market presence, managing key accounts, and shaping the future of our digital and physical retail footprint across the UK and Ireland.
About Villeroy & Boch
Family-owned since 1748, the Villeroy & Boch Group is one of the world's leading premium brands for ceramic and lifestyle products.
We are an award-winning, innovative company deeply rooted in a time-honoured tradition. As a renowned lifestyle brand, we offer premium products across the Bathroom & Wellness, Kitchen, and Tableware sectors. Today, we are active in more than 125 countries and employ over 12,500 people worldwide. Joining us means becoming part of a 275+ year success story of European craftsmanship, modern design, and continuous innovation.
The Role: Your Mission
In this dynamic role, you will drive the commercial growth of our wholesale and ecommerce channels.
This is a highly operational, hands-on role. To succeed, you must enjoy taking direct ownership of daily business execution, resolving routine operational issues, and driving commercial tasks from start to finish.
Directly reporting to the Country Manager UK, your responsibilities will span three key pillars:
1. Commercial Growth & Account Management
Drive Sales & Revenue: Manage the daily execution and operational tasks of key accounts to drive sustainable revenue and profitable growth.
Execute Dynamic Campaigns: Coordinate and deliver marketing activations and sales activities (including promotions, product launches, and seasonal campaigns) both online and in-store, collaborating closely with internal teams and external agencies.
Optimise Product Ranges: Partner with key accounts to review and improve product assortments, maximising commercial performance and brand presentation.
Manage Dropship Operations: Execute daily, hands-on operations for selected dropship platforms to ensure an exceptional customer experience and consistently meet partner KPIs.
Coordinate Fulfilment: Coordinate with third-party logistics partners to maintain optimal stock levels and seamless delivery performance.
Account Planning & Reviews: Conduct regular business reviews with key accounts, build joint business plans to meet commercial targets, and proactively identify operational risks and opportunities.
2. Process & Operational Optimisation
Enhance Efficiency: Partner closely with Logistics, Operations, Business Partner Service, and IT to streamline local setups, improve operational efficiency, and automate processes where possible.
3. Adapt & Collaborate
Operational Initiatives: Undertake additional tasks, cross-functional projects, or initiatives to support the evolving needs of the UK business.
What You Bring to the Team
Operational Expertise: Proven, hands-on experience managing day-to-day operations across diverse business models, such as online marketplaces, dropship, and wholesale.
Professional Background: Strong background within an ecommerce environment and/or retail account management, ideally working alongside major retailers.
Collaborative Mindset: A track record of working successfully cross-functionally and coordinating with external partners (including ecommerce middleware tools, third-party fulfilment partners, and platforms).
Analytical Skills: Excellent problem-solving and analytical capabilities, with a proactive approach to resolving operational challenges independently and quickly.
Personal Attributes: Highly self-motivated, organised, detail-oriented, and comfortable taking ownership of your daily workload in a fast-paced environment.
Communication: Outstanding communication and stakeholder management skills.
Industry Knowledge: Prior experience or knowledge of the premium lifestyle, homeware, or tableware market is highly advantageous.
What We Offer
Hybrid Working: A modern working model combining office-based collaboration at our Islington showroom (Business Design Centre) with remote working flexibility.
Generous Discount: Excellent staff discounts on our premium Villeroy & Boch product ranges.
Pension & Healthcare: Competitive company pension scheme and health benefits.
Culture: A warm, collaborative, and international team environment that values entrepreneurial spirit and open communication.
Professional Growth: The opportunity to develop your career within a globally recognised, premium heritage brand.
Are you ready to shape the future with us? #shapeandcreate
If you are excited about this opportunity and want to help us write the next chapter of our story, we would love to hear from you!
Vacancy Additional Information
Location: London (Business Design Centre, Islington)
Type: Full-time, Permanent
Working Model: Hybrid
Job Classification: Ecommerce & Wholesale
Skills Required
- Proven hands-on experience managing day-to-day operations across online marketplaces, dropship, or wholesale business models
- Strong experience in ecommerce and/or retail account management, ideally with major retailers
- Experience working cross-functionally with internal teams and external partners
- Experience coordinating ecommerce middleware tools, third-party fulfillment partners, or ecommerce platforms
- Excellent problem-solving and analytical skills
- Proactive, self-motivated, organized, and detail-oriented approach
- Outstanding communication and stakeholder management skills
- Experience or knowledge of the premium lifestyle, homeware, or tableware market
What We Do
Opportunities for go-getters and goal-setters – become part of Villeroy & Boch! Ceramic is our strength. But the ability to perceive things differently is also part of our DNA. For this precise reason, we are looking for motivated colleagues to join our 8,000 employees in 125 countries. People who are eager to make things happen and rise to new challenges. And to work with us to shape Villeroy & Boch's successful future. Find out more about our extensive and varied vacancies offering excellent career and development prospects – in departments including Marketing & Sales, Online Marketing & E-commerce, HR, Finance, SCM, IT and Production. Take your first step on the career ladder with Villeroy & Boch Pupils: build solid foundations for your career with an apprenticeship or a dual study programme. Students: from work experience to student traineeships or dissertation – opportunities are available in many different departments. Graduates: as part of our junior programme, we support you all the way to your first management position. Professionals: we offer exciting opportunities for people at all stages of their careers, from entry-level positions to management roles. You will take on exciting tasks as well as responsibility at Villeroy & Boch from day one. Because we firmly believe that each and every one of our employees has his or her own very individual strengths. We will help to you fully explore this valuable potential, with tailored training and development programmes, a balance between career and family life, an attractive working environment with impressive architecture, modern offices and a friendly atmosphere. And, of course, by rewarding outstanding performance. Visit our careers website now to find out more about the company and our current vacancies. We look forward to hearing from you. Visit villeroyboch.com/career! Legal notice & privacy policy: https://www.villeroy-boch.de/social-media-datenschutz-impressum.html
