At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Location: Melbourne (Head Office / Hybrid)
Reporting to: Chief Growth Officer - Enterprise
Sector: Enterprise CX, Digital Solutions & BPO
The Role
Probe CX is seeking an elite Enterprise Business Development Director to spearhead net-new enterprise client acquisition across Australia.
Operating far beyond transactional selling, you will act as a strategic advisor orchestrating multi-million dollar, multi-year CX transformation partnerships.
Reporting directly to the Chief Growth Officer, you will own your target market, proactively identify iconic Australian accounts, and secure long-term partnerships.
This role offers genuine autonomy to execute your go-to-market strategy, backed by a comprehensive bid, pricing, and solution architecture engine designed to win enterprise-scale mandates.
Key Priorities
- Enterprise Hunting: Proactively identify and close high-value BPO contracts, mapping complex organisations to uncover latent customer journey pain points rather than waiting for opportunities to present.
- C-Suite Orchestration: Engage CCOs, COOs, and CIOs as peers, speaking the language of enterprise valuation, margin expansion, and brand equity.
- Complex Solution Architecting: Diagnose deep operational inefficiencies and seamlessly blend human capital with Digital CX technology to design cost-optimised customer journeys that deliver them real CX value.
- Commercial Tenacity: Champion innovative commercial models (outcome-based, gain-share, PoC) and expertly navigate grueling procurement processes and MSA/SOW negotiations.
- Deal & Pipeline Mastery: Cultivate relationships with strategic patience, orchestrating 12–18 month deal lifecycles while aligning internal bid teams and operations to ensure competitive and profitable wins.
What We Are Looking For
- 10+ Years BPO/CX Mastery: Deep industry expertise with a verified, portable active network of enterprise decision-makers who trust your proven delivery.
- Consultative Closer: Demonstrable success originating and securing complex, multi-year transformation partnerships. You craft compelling narratives that translate operational delivery into tangible business value and ROI.
- Operational Empathy: Nuanced understanding of global delivery (onshore/offshore) and transition insight to set realistic expectations and ensure seamless post-transition success.
- Competitive Intelligence: Expert knowledge of competitor bidding strategies and how to uniquely position Probe CX capabilities to exploit market gaps.
- Strategic Autonomy: The ability to self-direct, prioritise high-yield opportunities, and navigate long-cycle enterprise sales without requiring heavy internal intervention.
- Melbourne-Based: Based locally to collaborate with executive leadership on a flexible hybrid rhythm, with travel as required for major client pursuits.
Why Probe CX
- Proven Delivery Capability: Take an established, reputable brand to market with referenceable enterprise clients across Australia and the APAC region.
- Full Pursuit Enablement: Direct access to dedicated pre-sales support, pricing analysts, solution architects, and bid managers so you can focus entirely on high-value client engagement.
- Direct Executive Sponsorship: Work closely alongside the C-Suite, ensuring rapid approvals, agile decision-making, and alignment on strategic deals.
- Remuneration: A competitive base salary, superannuation, and an uncapped commission structure with transparent accelerators for top performance.
About Probe CX
Probe CX is a global team of 9,000+ experts combining digital technology and data-driven insights with a human touch. People-purpose led at our core, we blend digital capability with genuine human connection to deliver exceptional results.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
Skills Required
- 10+ years of enterprise sales experience in Australian BPO, contact centre, or customer experience technology sectors
- Strong, active network across corporate Australia with access to C-level leaders
- Proven history of finding, managing, and closing large, long-term enterprise contracts
- Experience handling complex contracts, risk, and pricing negotiations with enterprise procurement teams
- Ability to work flexibly from the Melbourne head office
- Willingness to travel domestically and internationally as required
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
