The Role
Handle inbound customer calls, internet and chat inquiries; schedule and follow up on service appointments; provide initial product and financing information; nurture leads and coordinate with sales and dealership teams to convert or re-engage prospects.
Summary Generated by Built In
Cityside Subaru is a growing organization that has served the greater area of Belmont, Massachussetts for over 25 years. We're always seeking qualified, enthusiastic individuals to join our growing team!
What We Offer
- Health, dental insurance
- 401K plan
- Paid training
- Paid holidays
- Paid time off
- Community involvement
Responsibilities
- Answer customer calls and establish follows-up with service appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- At least one previous customer service role
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
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The Company
What We Do
Colonial Automotive Group is a regional automotive dealership organization that provides a wide selection of new and pre-owned vehicles, including cars, trucks, and SUVs. With multiple locations across Massachusetts and New England, they offer expert vehicle maintenance, repair services, and flexible financing options. The company is dedicated to a customer-centric, no-hassle shopping experience and professional after-sales support.
