Are you a proactive, outgoing, empathetic, and intuitive individual? Do you enjoy creating positive experiences and resolving challenging situations for others? Are you a natural collaborator, fostering cooperation among your friends and colleagues?
If you answered “yes” to these questions, you may be an excellent fit for the role of Business Development Coordinator.
At Jim Winter Automotive Group, we are dedicated to making our customer service exceptional. We believe that outstanding service begins with our most valuable asset – our employees. As a well-established, family-owned business, we are searching for team members who are eager to assist our guests with a friendly and welcoming attitude, primarily over the phone.
We are currently hiring a Business Development Coordinator to engage with customers through phone, email, and instant messaging. In this role, you will work on leads from potential customers, schedule appointments with Sales Advisors to help enhance their automotive experience, and maintain ongoing communication with returning clients. Your work will involve gathering relevant information, following up on leads promptly, and providing excellent customer service within an office environment.
Responsibilities
- Manage incoming and outgoing phone calls and emails with professionalism and efficiency.
- Work within our dealership’s call center to handle customer interactions, including follow-ups, lead generation, and service support.
- Conduct follow-up calls with prospects to set appointments for sales or service, while assessing customer satisfaction levels.
- Respond to customer inquiries received through the internet via both email and phone communications.
- Schedule appointments and reschedule no-show customers to maximize engagement.
- Contact customers according to individualized schedules based on their specific needs.
- Proactively follow up with existing and potential customers to generate and confirm appointment attendance.
- Ensure that follow-up efforts result in customers visiting the dealership.
- Demonstrate ethical behavior, uphold the highest standards of customer satisfaction, and maintain honesty in all customer interactions.
Requirements
- Ability to efficiently handle a high volume of inbound and outbound service calls, respond to internet leads, and manage call lists.
- A solid understanding of automotive service department operations.
- Strong organizational skills to effectively manage tasks and customer relationships.
Benefits
- Competitive salary ranging from $42,000 to $50,000 per year.
- Opportunity to work in a supportive, family-owned environment.
- Meaningful role contributing to excellent customer experiences in the automotive industry.
About the Company
Jim Winter Automotive Group is a proud family-owned business based in Jackson, MI, committed to delivering outstanding automotive service to our community. We believe our employees are our greatest resource and strive to cultivate a positive, teamwork-oriented work environment where every team member can grow and succeed.
Next Steps
- Submit your resume through this job posting portal.
- Set aside 10-15 uninterrupted minutes to complete our pre-interview survey. Please note, you may need to copy the link below into a browser (preferably on a PC or tablet): https://go.cultureindex.com/p/kDhqUj2ADllnxPar
- We'll be in touch shortly after receiving the resume and completed survey
Skills Required
- Handle high volume of inbound and outbound service calls, respond to internet leads, and manage call lists.
- Solid understanding of automotive service department operations.
- Strong organizational skills to manage tasks and customer relationships.
What We Do
Jim Winter Automotive Group is a family-owned Buick, GMC, and Cadillac dealership located in Jackson, Michigan. The company specializes in the sale of new and used vehicles and provides comprehensive automotive services, including maintenance, oil changes, tire rotation, and professional collision repair. They are dedicated to offering high-quality vehicles and exceptional service to meet the diverse needs of their customers.
