ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
University degree (preferably in Business, Finance or related filed)
Experience- Proven experience ( 3 years minimum) as a Relationship Manager in the payments/banking/financial industry
- Strong understanding of financial markets and payments business
- Excellent communication, negotiation, and interpersonal skills
- Ability to build and maintain client relationships based on trust and integrity
- Ability to bring discussions at strategic level
- Strong analytical and problem-solving skills
- Detail-oriented with excellent organizational abilities
- Proficient in using CRM software and other relevant tools
- Knowledge of regulatory and compliance requirements in the industry
Payments/Market Infrastructures/Relationship Management
Key ResponsibilitiesBuild and maintain long-term relationships with assigned customers, primarily medium-sized financial institutions and market infrastructures. Identify customer needs, business opportunities, and emerging market trends to support Swift strategic initiatives, customer satisfaction, and strategic account development.
2. Develop and Execute Account PlansContribute to the development and execution of customer account plans, infrastructure initiatives, and commercial activities to achieve agreed business objectives in a cost-effective and customer-centric manner.
3. Drive Customer Engagement and AdoptionCoordinate and monitor customer-facing activities to support the adoption and effective use of Swift products, services, and strategic initiatives. Support larger programmes and projects led by senior account managers and business teams.
4. Serve as a Trusted Customer ContactAct as a primary point of contact for assigned customers, building trusted relationships and ensuring timely resolution of customer queries, opportunities, and challenges through effective collaboration across Swift.
5. Promote Swift’s Strategy and Value PropositionRepresent Swift with professionalism in customer meetings, industry forums, user groups, conferences, and community events. Communicate Swift’s strategy, solutions, and industry initiatives to strengthen customer engagement and support business growth.
6. Collaborate Across FunctionsWork closely with product, customer success, operations, marketing, and other commercial teams to deliver a coordinated customer experience and identify opportunities to provide integrated solutions.
7. Generate Market Intelligence and Strategic InsightsGather and share customer feedback, competitive intelligence, industry developments, regulatory trends, and market opportunities to help shape Swift’s commercial strategy and customer engagement approach.
8. Support Strategic Industry InitiativesContribute to customer discussions and initiatives related to Swift’s strategic priorities, including cross-border payments transformation, ISO 20022 adoption, operational resilience, interoperability, data-driven services, and emerging financial technologies.
9. Build Knowledge and Professional ExpertiseContinuously develop expertise in payments, securities, financial market infrastructures, Swift solutions, industry standards, and evolving market trends to effectively support customers and identify growth opportunities.
10. Foster Knowledge Sharing and Team CollaborationShare best practices, customer insights, market knowledge, and successful engagement approaches with colleagues to strengthen team capabilities and contribute to a culture of collaboration, continuous learning, and innovation
- Customer relationship management
- Business understanding and commercial acumen
- Accountability and results orientation
- Communication and influencing skills
- Teamwork and collaboration
- Learning agility and curiosity
Preferred Competencies
- Understanding of payments, securities financial market infrastructures and the evolving cross-border payments landscape
- Interest in digital assets, interoperability, and emerging financial technologies
- Strategic and ecosystem mindset, interest in understanding broader industry trends
- Ability to interpret customer data and market insights
- Experience presenting to clients and industry stakeholders
National Collective Labor Contract for employees of the Banking Sector
Salary Range: 55,000 - 85,000 EUR annually + benefits
The advertised salary range is based on full time employment.
What we offer
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.
Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).
All requests are confidential and will not affect your candidacy.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Skills Required
- University degree (preferably in Business, Finance or related field)
- Proven experience (3 years minimum) as a Relationship Manager in the payments/banking/financial industry
- Strong understanding of financial markets and payments business
- Excellent communication, negotiation, and interpersonal skills
- Ability to build and maintain client relationships based on trust and integrity
- Ability to bring discussions at strategic level
- Strong analytical and problem-solving skills
- Detail-oriented with excellent organizational abilities
- Proficient in using CRM software and other relevant tools
- Knowledge of regulatory and compliance requirements in the industry
- Customer relationship management competency
- Business understanding and commercial acumen
- Account management and presentation experience with clients and stakeholders
- Understanding of payments, securities and financial market infrastructures
- Interest in digital assets, interoperability, and emerging financial technologies
- Strategic and ecosystem mindset, ability to interpret customer data and market insights
What We Do
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services. We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance. Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories. SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern. For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity
