Business Data Analyst

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Business Data Analyst

About The Role

This role functions as the primary liaison that bridges the Analytics team with the Customer Success team. You will thoroughly comprehend business needs, translate these into precise analytical requirements, and facilitate the effective adoption of insights by end-users. Reporting to the Lead Data Analytics Consultant, this position acts as a crucial advocate for the business user to ensure analytics solutions are genuinely valuable, relevant, and widely adopted. As a senior-level contributor, you will work on complex issues where analyzing situations requires an in-depth evaluation of variable factors and will exercise independent judgment to determine methods and procedures for new assignments.

Key Responsibilities

• Lead comprehensive discovery sessions with Customer Success stakeholders to gain a deep understanding of business processes, operational pain points, and specific information requirements.
• Translate business insights into detailed, unambiguous analytical requirements, user stories, and functional specifications for the analytics team.
• Act as the critical intermediary between Customer Success and Analytics to ensure solutions address defined business problems and technical complexities are communicated clearly.
• Manage expectations on both business and technical sides while facilitating effective, bidirectional communication.
• Conduct preliminary data exploration utilizing available tools like Excel and Power BI reports to assess data availability and quality.
• Collaborate with data analysts to interpret the implications of analytical findings and articulate their precise business impact.
• Drive the adoption and effective utilization of analytics dashboards and reports within the Customer Success organization through training and user guides.
• Identify opportunities to optimize Customer Success processes proactively through the application of data-driven insights.
• Develop and maintain comprehensive documentation for business processes, data definitions, report usage guidelines, and key performance indicators.
• Cultivate and maintain strong, trusted relationships with Customer Success leaders and team members as a collaborative advisor.

Job Qualifications:

Requirements:

• Bachelor’s degree or equivalent professional experience.
• Minimum of 5 years of relevant professional experience.
• Foundational ability to write simple SQL statements to retrieve data for ad-hoc validation. Familiarity with the key tables and fields within SQL Server and Snowflake databases.
• Proficiency in various requirements gathering techniques such as interviewing, conducting workshops, prototyping, and writing documentation using Confluence, Lucidchart, or similar tools.
• Expert proficiency in utilizing Excel for organizing and summarizing data, creating tables and charts, and preparing data-driven presentations.
• Expert in navigating complex Power BI dashboards, including the use of slicers, filters, and drill-through features.
• Proficiency in writing clear, concise, and testable user stories and requirements within JIRA.
• Strong, in-depth understanding of customer success operations, the customer lifecycle, and key performance metrics.
• Strong logical reasoning and critical thinking skills to formulate pertinent questions that uncover underlying business problems.

Must-to-Have Skills

Nice-to-Have Skills

• Experience working with insurance claims data or within the insurance industry.
• Understand advanced data visualization techniques and principles beyond basic charting.

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Annual Pay Range:

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.

• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.

• Health: Multiple medical plan options with mental health and wellness support offerings.

• Retirement: 401(k) with company match and vesting after one year.

• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.

• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

• Click here to see a comprehensive list of our benefit offerings.

Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted range

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. ​​​

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences.  ​

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