As a company that helps millions of shareholders build and preserve wealth, Vanguard plans carefully and methodically to ensure a quick and smooth recovery in the event of an emergency or disruptive event.
Our mission statementTo lead a holistic business continuity process and governance framework for building organizational resilience by empowering Vanguard's diverse and global business with the capability for effective response, recovery, and restoration of operations to safeguard the interest of all stakeholders.
As a senior member of Enterprise BCM and Vanguard’s Enterprise Incident Response (EIR) team, you’ll thrive in a global enterprise 24/7 responsibility that monitors risk signals across our workforce, workspace, digital, cyber, supplier, and financial domains—escalating and coordinating enterprise responses when seconds matter, including participation in an off‑hours on‑call rotation. You’ll serve as the connective tissue across divisions, regions, and response partners—driving situational awareness, executive‑ready communications (checkpoints, ENS messaging, channel updates), and post‑event learning through Post‑Incident Reviews and After‑Action Reports that translate lessons into stronger controls, compliance, and resilience.
Beyond incidents, you’ll steward the continuity lifecycle—business impact analysis, contingency planning, and executive exercise design—continually refining playbooks, training, and delivering executive-level tabletops so Vanguard is “at our best when things are at their worst.” You’ll also partner with key stakeholders to assess readiness while maturing standards, tools, and practices in concert with our business continuity management program. Ideal candidates bring 5+ years of relevant experience (including 3+ in business contingency/disaster recovery/incident management) and progress toward credentials such as CBCP/MBCP, CISA, or CISSP.
Core Responsibilities
1. Monitors resources including internal Teams channels, intel systems, news outlets, and professional forums/tools to maintain awareness of incidents that could impact Vanguard, our crew, clients, or reputation, escalating concerns that may require additional attention or enterprise coordination.
2. Acts as a primary liaison across the business, response partners, and divisional/regional response teams to coordinate activities, information sharing, situational awareness, and response for business recovery, crisis management, emergency management, communications, contingency planning and disaster-preparedness planning.
3. Consults on, communicates, and maintains business continuity lifecycle planning and business impact analysis. Identifies and quantifies the potential impact of various disruptions and disaster scenarios. Makes recommendations to management and presents business continuity issues to internal partners.
4. Facilitates post incident review and after-action report coordination and creation for major incidents and exercises. Monitors and reports on the compliance of business continuity processes, readiness, events and exercise results. Supports enterprise in relationships with audit and government regulators on business continuity issues.
5. Enhances the enterprise incident response process, related tools, best practices, and drills. Provides training, maintenance, and support for approved contingency planning tools and plans. Shares information on enterprise continuity processes, standards and initiatives.
6. Leads executive exercise design teams coordinating SMEs across divisions and regions to develop impactful exercises that improve response and resilience.
7. Demonstrates advanced communication skills and techniques for executive level summaries, incident coordination during checkpoints, PIR/AAR reports, ENS messaging, and community alerts through Teams channel posts.
8. Participates in special projects and performs other duties as assigned.
Qualifications
Minimum of five years related work experience. Three years of business contingency or disaster recovery management experience.
Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Certified Business Continuity Professional (CBCP) or Master Business Continuity Professional (MBCP) is preferred, Associate Business Continuity Professional (ACBP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or progress towards business continuity planning certification is preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests.
Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind.
Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets.
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