The Role
Advise assigned JAN-PRO franchisees on operational challenges, company standards, growth, and profitability. Conduct site visits, provide coaching and customized business solutions, administer training, and support account transfers and expansions. Build client relationships, identify upsell and cross-sell opportunities, communicate with diverse business owners, and use productivity tools, Microsoft Excel, and CRM software to improve effectiveness.
Summary Generated by Built In
Position Summary:
At JAN-PRO of Atlanta, we are seeking a highly motivated Business Consultant to work closely with business owners, helping them grow their businesses and increase profitability. In this role, you will be assigned existing accounts and customers who are already paying for your expertise. Your mission will be to provide tailored solutions, leveraging your customer service skills and powers of persuasion to drive positive change in the lives of our business owners and their customers.
Key Responsibilities:
- Engage with assigned franchisees to understand their unique challenges and goals.
- Ensure franchisees are adhering to company standards and policies, providing guidance and coaching when necessary.
- Conduct regular site visits to franchise locations to assess operations and provide feedback.
- Supports upsells and cross-sell opportunities within assigned accounts, including the sale of special services (deep cleans, floor work, add-ons)
- Provide customized solutions and guidance to help entrepreneurs achieve sustainable growth and profitability.
- Utilize your communication skills to effectively communicate with a diverse client base.
- Actively listen to client needs and concerns, building trust and rapport.
- Thrive in a fast-paced environment, adapting to changing client needs and market dynamics.
- Serve as a mentor and teacher, sharing your knowledge while continuously learning and staying updated on business concepts and trends.
- Embrace technology and leverage productivity tools to enhance your effectiveness.
- Work collaboratively with a motivated team, challenging each other to excel and contributing to a positive, productive work environment.
- Find fulfillment in being part of a team that is genuinely dedicated to making a difference in the lives of small business owners.
- Administering training modules to JAN-PRO Certified Business Owners.
- Assist with account transfers and expansions
Qualifications:
- Bachelor’s degree in business or a related field preferred
- At least 1 year(s) of experience in business consulting, customer service, or a related role preferred
- Exceptional communication and interpersonal skills.
- A passion for helping people and driving positive change.
- Strong business acumen and the ability to apply concepts to different industries and situations.
- Comfortable with technology and a willingness to stay current on productivity tools. Knowledge of MacBook and iPhone systems preferred.
- Competitive spirit and a drive to excel.
- Proficient in Microsoft Office, particularly Microsoft Excel, and experience using a CRM software is preferred.
WHO WE ARE:
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Skills Required
- Bachelor's degree in business or a related field
- At least one year of experience in business consulting, customer service, or a related role
- Exceptional communication and interpersonal skills
- Passion for helping people and driving positive change
- Strong business acumen and ability to apply concepts across industries and situations
- Comfort with technology and willingness to stay current on productivity tools
- Knowledge of MacBook and iPhone systems
- Competitive spirit and drive to excel
- Proficiency in Microsoft Office, particularly Microsoft Excel
- Experience using CRM software
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The Company
What We Do
Empower Brands is a North American franchise platform that brings together industry-leading commercial and residential brands serving homes and businesses. The company centers its mission on championing franchisee success, combining a portfolio of established franchise concepts with support teams that help owners pursue personal, professional, and financial goals. It provides franchise opportunities across service businesses, including outdoor living and other home- and business-focused offerings.
