The Role
Support Creatio CRM/BPM implementation by gathering requirements, modeling processes, configuring low-code solutions, authoring user stories and tests, coordinating developers/QA, running UAT and training, and maintaining documentation.
Summary Generated by Built In
We are seeking a Business Analyst with expertise in Creatio (formerly bpm’online) to support the implementation, customization, and optimization of Creatio’s CRM and BPM capabilities. The ideal candidate will bridge the gap between business needs and technical execution by analyzing processes, gathering requirements, and supporting low-code development projects.
About us
Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine’s largest telecom operators.
Our mission is to change lives in Ukraine and around the world by creating technological solutions and products that unleash the potential of businesses and meet users’ needs.
Over 600+ KS.Tech specialists work daily in various areas: mobile and web solutions, as well as design, development, support, and technical maintenance of high-performance systems and services.
We believe in innovations that truly bring quality changes and constantly challenge conventional approaches and solutions. Each of us is an adherent of entrepreneurial culture, which allows us never to stop, to evolve, and to create something new.
What you will do
- Collaborate with stakeholders to gather and document business and functional requirements
- Analyze and model business processes; recommend improvements using Creatio’s tools
- Configure and customize Creatio applications using low-code/no-code tools
- Support full project lifecycle from requirements through testing and deployment
- Develop user stories, acceptance criteria, and test cases
- Work closely with developers, QA, and solution architects to ensure alignment
- Conduct UAT sessions and end-user training
- Maintain system documentation and knowledge base articles
- Serve as an advocate for no-code best practices within the broader Creatio ecosystem
Qualifications and experience needed
- 2+ years of experience as a Business Analyst, preferably in CRM or BPM systems
- 1+ year hands-on experience with Creatio platform (CRM or Studio version)
- Strong understanding of business process management (BPMN), CRM principles, and workflow automation
- Experience in eliciting requirements, writing specifications, and facilitating workshops
- Familiarity with Agile/Scrum methodologies and project management practices
- Basic understanding of low-code development and Creatio’s no-code configuration tools
- Excellent communication and collaboration skills to work with business stakeholders, developers, and cross-functional teams
- Strong analytical, communication, and problem-solving skills
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field
A plus would be
- Creatio Business Analyst certification (if available)
- Experience with Creatio Marketplace solutions or integration tools (REST API, OData)
- Knowledge of relational databases (e.g., PostgreSQL, MS SQL) and data modeling
- Experience with data visualization or reporting tools (e.g., Power BI, Tableau)
- Ability to work independently and collaboratively in cross-functional teams
What we offer
- Office or remote — it’s up to you
- Remote onboarding
- Performance bonuses for everyone (annual or quarterly — depends on the role)
- We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners
- Health and life insurance
- Wellbeing program and corporate psychologist
- Reimbursement of expenses for Kyivstar mobile communication
Skills Required
- 2+ years of experience as a Business Analyst
- Experience in CRM or BPM systems
- 1+ year hands-on experience with Creatio platform (CRM or Studio version)
- Strong understanding of business process management (BPMN), CRM principles, and workflow automation
- Experience eliciting requirements, writing specifications, and facilitating workshops
- Familiarity with Agile/Scrum methodologies and project management practices
- Basic understanding of low-code development and Creatio's no-code configuration tools
- Excellent communication and collaboration skills
- Strong analytical and problem-solving skills
- Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field
- Creatio Business Analyst certification
- Experience with Creatio Marketplace solutions or integration tools (REST API, OData)
- Knowledge of relational databases (PostgreSQL, MS SQL) and data modeling
- Experience with data visualization or reporting tools (Power BI, Tableau)
- Ability to work independently and collaboratively in cross-functional teams
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The Company
What We Do
Kyivstar is Ukraine's largest electronic communications operator, providing a wide range of mobile and fixed-line services, including 4G, Big Data, cloud solutions, cybersecurity, and digital TV. Serving millions of subscribers, the company is a leader in the Ukrainian telecom market, committed to innovation and digital transformation while supporting society and the country through its extensive communication infrastructure and technological expertise.
