Business Analyst

What we value in you:

• You’ve got positive energy and you’re passionate about working with data. You’re optimistic about the future of using data to make informed business decisions.  
• You’re never tired of learning and are always looking for ways to grow personally and professionally 
• You thrive in collaborative work environments . You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. 
• You can pivot on the fly. Analytics is constantly changing, and we need to keep adapting and evolving that change too. What you worked on last month may not be what you work on today, and that excites you. 
• You have a “can do” attitude. Our teams create high-quality work on quick timelines.  
• Do you enjoy owning a problem and see it as an opportunity to innovate and challenge the status quo? We’re all about harnessing innovation and are constantly looking for ways to improve 
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. 

What you’ll be doing:

• Be a subject matter expert – develop deep knowledge of our platform, dependencies on other systems and influence our roadmap; act as a trusted adviser for our customers and turn business requirements into feature specifications; support our customers in the understanding and usage of existing features
• Conduct research and analysis to find the root causes of business challenges, identify business opportunities and make recommendations on how to achieve business goals and stay competitive
• Write requirements, functional specifications, and other supporting documentation for new and/or enhanced systems. Produce documentation suitable for business clients, programmers, QA and trainers.
• Collaborate with the Product Managers to analyze processes and system issues and turn them into actionable system changes that benefit the requesting party(s), improve efficiency in operations and overall performance
• Work closely with the technology architects and leads to convert business requirements into technology solutions.
• Understand and analyze data to troubleshoot issues and gather/extract requirements.
• Work closely with QA testers to ensure successful planning of test strategy and test case execution.

What we look for in you:

• Bachelor’s or master’s degree in any Computer Science, Engineering, or related fields.
• 2+ years of work experience as an Analyst in relevant fields.
• Proficient knowledge of Office 365 and any BI tools.
• Excellent written and verbal communication skills, including demonstrated effective functional documentation skills.
• Strong analytical and problem-solving skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Experience in product support.
• Experience in agile software development, scrum methodologies & tools and processes using JIRA (e.g., epics and stories)
• Excellent multitasking and time management skill to manage stakeholders and to meet tight deadlines
• Solid experience with documentations and issue tracking tools – Jira, Confluence, office 365, Microsoft Team