Business Analyst

Our Company                                                                                                                                                                                                                                            

NymCard’s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorize transactions, and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can.

The Role

We are hiring a Business Analyst to turn product problems into clear, testable requirements and measurable outcomes. Reporting to a Product Manager, you will run structured discovery, convert insights into BRDs, user stories, and acceptance criteria, and keep scope, data, and constraints aligned from design to release. You will map current and future state flows, outline API request and response needs with edge cases, and quantify impact with simple models and SQL checks.

You will partner with Engineering to define contracts and non-functionals, with Compliance and Operations to lock approvals and rollout steps, and with QA to ensure test data and exit criteria are ready. You will maintain a tidy backlog, call out risks early, and keep traceability from requirement to test to result. Success looks like requirements teams can build from, predictable handovers, and releases that solve the stated problem with evidence to show it.

What you will do

• Discovery and scope: run intakes with clear goals, constraints, and success metrics. Translate into BRDs and stories with explicit acceptance criteria.
• Process and journey mapping: produce current and future state flows, sequence diagrams, and low fidelity screens to remove ambiguity.
• API and data details: define request and response shapes, error cases, idempotency, pagination, and audit fields. List data sources, joins, and validations.
• Rules and configurations: document fee or pricing rules, limits, risk flags, and configuration models that are easy to test and operate.
• Payments domain inputs: support card lifecycle, authorisation outcomes, 3DS awareness, tokenization touchpoints, refunds, settlement and reconciliation impacts.
• Backlog hygiene: keep stories ready, define of done, manage dependencies, and surface risks early with options.
• UAT and readiness: prepare UAT plans, test data, and expected results. Track defects to verified closure. Confirm sign offs.
• Change management: record decisions, approvals, rollout plans, and user guides. Keep artefacts versioned and inspection ready.
• Stakeholder cadence: run reviews with Product, Engineering, QA, Compliance, and Operations. Publish notes with owners and dates.
• Post launch checks: validate outcomes with SQL, track adoption and error rates, and feed learnings back into the backlog.

What You’ll Bring

• 4 to 6 years as a Business Analyst in a product based company, preferably fintech or payments.
• Degree in an analytical field such as Engineering, Computer Science, Data, Mathematics, or Physics.
• Strong documentation across BRDs, user stories, acceptance criteria, and process maps.
• SQL basics for validation and quick analysis. Comfortable with spreadsheets for models and trackers.
• Working knowledge of APIs and integrations. Able to specify contracts, edge cases, and dependencies.
• Familiarity with issuing or digital banking concepts such as KYC awareness, card lifecycle, authorisation responses, settlement flows, and chargebacks.
• Tools: Jira, Confluence, and basic Figma or equivalent for low fidelity screens.
• Clear writing, steady stakeholder management, and tidy evidence that stands up to review.
• Strong experience in analyzing technical and functional documentation for payment system integrations, covering API definitions, message formats, and interface specifications.
• Strong understanding of card payment schemes (e.g., Visa, Mastercard) covering authorization, clearing, settlement transaction flows, scheme rules, and regulatory/mandate compliance impacting payment processing.
• Hands-on experience working with product teams in an Agile/Scrum environment, contributing to sprint planning, backlog grooming, and retrospective sessions to drive successful delivery.
• Nice to have: basic Python for data checks or simple tooling.
• Must have to transform the user Journey or use case into well defined user stories.
• Nice to have: basics of MongoDB and PostgreSQL structure.

Bonus Points

• Hybrid working model: In-office collaboration for design reviews, workshops, and team days, with flexible remote time for deep work. Clear expectations on core hours and availability.
• Ownership and growth: Small teams and direct access to decision makers. End-to-end responsibility for your area, support for certifications and learning, and progression based on outcomes.
• Cross-border exposure: Work with clients and partners across MENA and beyond. Gain hands-on experience with schemes, banks, and regulators, and broaden your domain expertise.
  

Real product and business impact: Build for a live issuing platform used by fintech's. See measurable results on performance and revenue within weeks, and celebrate wins backed by data.