Business Analyst

At Rohirrim, we're at the forefront of innovation in the Gen AI space. Joining our team means being part of a dynamic environment where your leadership and expertise make a tangible impact on our products and team growth.

About Us

Rohirrim is pioneering the future of enterprise AI with Rohan, our patented, domain-aware generative AI platform. We help Fortune 1000 companies, aerospace and defense organizations, and government agencies automate complex processes like RFP creation and knowledge management.
We’re a fast-growing, mission-driven team building cutting-edge AI products that reshape how enterprises work.

POSITION OVERVIEW

The Business Analyst will be responsible for turning customer needs into actionable outcomes, serving as a connector between government users, program leadership, and engineering teams. Reporting to the Senior Program Manager, this role provides hands-on support across multiple programs, ensuring RohanProcure is effectively developed, tested, and adopted in both secure and civilian environments.

Day-to-day, the Business Analyst will capture and refine requirements, manage Jira documentation, support structured testing, and respond to customer queries, while surfacing insights that improve product usability and adoption. By combining analytical rigor with customer-facing engagement, the Business Analyst will help ensure that every release is high-quality, aligned with mission needs, and fully supported throughout the product lifecycle.

KEY RESPONSIBILITIES

• Requirements & Documentation – Partner with program managers and stakeholders to capture, refine, and document business and product requirements in Jira, Confluence, and related tools. Draft and manage Jira tickets, ensuring clarity, completeness, and alignment with program priorities.
• Customer Discovery & Support – Support user interviews, discovery sessions, and workflow mapping to capture customer needs and pain points. Respond to customer queries and support requests, escalating as needed while ensuring timely and professional communication.
• Testing & Release Support – Conduct structured platform testing and QA to validate new features prior to release. Contribute to release notes and customer-facing updates, ensuring changes are clearly explained and easy to understand.
• Adoption & Insights – Track adoption and usage of product features across accounts, surfacing risks and opportunities for improvement. Capture, synthesize, and share customer insights that inform roadmap prioritization, strategy, and process improvements.
• Collaboration & Delivery – Work closely with engineering, product, service, and delivery teams to ensure smooth handoffs, cross-functional alignment, and consistent communication.
• Knowledge & Enablement – Maintain thorough internal documentation of features, requirements, and customer insights. Contribute to customer enablement resources (e.g., FAQs, guides, training materials) to drive adoption and effective use of the platform.

QUALIFICATIONS

Required:

• 2–5 years of experience in a Business Analyst, Product Analyst, QA, or related role within a SaaS or technology company.
• Strong skills in requirement writing, Jira ticket management, and process documentation.
• Experience conducting or supporting customer interviews, surveys, and workflow analysis.
• Ability to perform structured QA testing and document findings clearly.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills, with the ability to simplify technical details.

·   Demonstrated experience working with or within U.S. government environments, with a strong understanding of federal contracting.

Preferred:

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
• Familiarity with Agile/iterative development methodologies.
• Strongly prefer candidates with exposure to the federal procurement process (specifically within the Department of Defense and/or Intelligence Community)
• Basic familiarity with GenAI technology and prompt design.
• Experience with Confluence, Jira, and similar collaboration tools.

We value diverse experiences and well-rounded backgrounds. If you meet many, but not all, of the listed qualifications and believe you’d be a strong fit for this role, we encourage you to apply.